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Forum Discussion
Orbi Losing wifi connection
I have had the Orbi AC 2200 for a month now. 2 to 3 times a week we completely lose our wifi.
If you are experiencing disconnects after the latest firmware update send me a PM with your name email and phone number and I will get you in contact with our support team to troubleshoot the issue.
DarrenM
Hi there
I have Orbi RBK50 system in stalled about a week now. I have two satellites off this and a 380M Fibre connection to my modem. The modem is connected to the Orbi Router and etherney backhaul used for both satellites. Most devices in our house are connected via ethernet. Latest firmware installed also.
My problem is the music streaming system that I have had over a year is suddenly skipping/pausing for a second or two a couple of times in an hour. very annoying. This was never an issue until I go the Orbi system in place. Is there a fix for this??
What FW version is currently loaded on the Orbi system?
What is the music system your using?
Is it connected to the 2.4Ghz or 5Ghz radio?
What is the Mfr and model# of the ISP modem your Orbi is connected too?
How is the Orbi configured and place?
Distance between the router and satellite? in Feet.
Try the following on the Orbi router:
try temporarily disabling Fast Roaming, Daisy Chaining, and MIMO. Daisy chaining is only needed of you have two or more Satellites.
https://community.netgear.com/t5/Orbi/Orbi-randomly-dropping-internet-connection-despite-V2-0-0-74/m...Set manual channel 1, 6 or 11 on 2.4Ghz
Set WPA2 and AES only.
Any other wifi neighbors near by? If so, how many?
kavpaul wrote:
Hi there
I have Orbi RBK50 system in stalled about a week now. I have two satellites off this and a 380M Fibre connection to my modem. The modem is connected to the Orbi Router and etherney backhaul used for both satellites. Most devices in our house are connected via ethernet. Latest firmware installed also.
My problem is the music streaming system that I have had over a year is suddenly skipping/pausing for a second or two a couple of times in an hour. very annoying. This was never an issue until I go the Orbi system in place. Is there a fix for this??
Hi there
I probably didn't explain correctly but the music system is all conected via ethernet and not wifi.
My firmware version is V2.1.4.10
The music system is by Bluesound
My Orbi is connected to the latest Virgin Media Hub 3 which is setup in modem mode only.
The Orbi Router is connected to this via Cat 6 ethernet cable and is acting as my main router.
I have two satellites connected of this Orbi Router. My house is over 3 floors and wifi coverage from these is quite good.
The problem which is surprising is on the ethernet connection and not wifi. No problems with it previously.
Regards
Paul
Has a reboot of the system been performed?
So your streaming music using this system thats all lan wired to your PC or AVR?
Is the music system and other wired devices connected all to the back of the router?
Is there a network switch in the mix? If so, what is the Mfr and model of this switch?
You might try a factory reset of the router and set it up from scratch.
kavpaul wrote:
Hi there
I probably didn't explain correctly but the music system is all conected via ethernet and not wifi.
My firmware version is V2.1.4.10
The music system is by Bluesound
My Orbi is connected to the latest Virgin Media Hub 3 which is setup in modem mode only.
The Orbi Router is connected to this via Cat 6 ethernet cable and is acting as my main router.
I have two satellites connected of this Orbi Router. My house is over 3 floors and wifi coverage from these is quite good.
The problem which is surprising is on the ethernet connection and not wifi. No problems with it previously.
Regards
Paul
- Finally got it sorted
I think the Ethernet backhaul over powerline was the issue
