NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi Losing wifi connection
I have had the Orbi AC 2200 for a month now. 2 to 3 times a week we completely lose our wifi.
What FW version is currently loaded on the Orbi system?
What is the music system your using?
Is it connected to the 2.4Ghz or 5Ghz radio?
What is the Mfr and model# of the ISP modem your Orbi is connected too?
How is the Orbi configured and place?
Distance between the router and satellite? in Feet.
Try the following on the Orbi router:
try temporarily disabling Fast Roaming, Daisy Chaining, and MIMO. Daisy chaining is only needed of you have two or more Satellites.
https://community.netgear.com/t5/Orbi/Orbi-randomly-dropping-internet-connection-despite-V2-0-0-74/m...
Set manual channel 1, 6 or 11 on 2.4Ghz
Set WPA2 and AES only.
Any other wifi neighbors near by? If so, how many?
kavpaul wrote:
Hi there
I have Orbi RBK50 system in stalled about a week now. I have two satellites off this and a 380M Fibre connection to my modem. The modem is connected to the Orbi Router and etherney backhaul used for both satellites. Most devices in our house are connected via ethernet. Latest firmware installed also.
My problem is the music streaming system that I have had over a year is suddenly skipping/pausing for a second or two a couple of times in an hour. very annoying. This was never an issue until I go the Orbi system in place. Is there a fix for this??
Hi there
I probably didn't explain correctly but the music system is all conected via ethernet and not wifi.
My firmware version is V2.1.4.10
The music system is by Bluesound
My Orbi is connected to the latest Virgin Media Hub 3 which is setup in modem mode only.
The Orbi Router is connected to this via Cat 6 ethernet cable and is acting as my main router.
I have two satellites connected of this Orbi Router. My house is over 3 floors and wifi coverage from these is quite good.
The problem which is surprising is on the ethernet connection and not wifi. No problems with it previously.
Regards
Paul
Has a reboot of the system been performed?
So your streaming music using this system thats all lan wired to your PC or AVR?
Is the music system and other wired devices connected all to the back of the router?
Is there a network switch in the mix? If so, what is the Mfr and model of this switch?
You might try a factory reset of the router and set it up from scratch.
kavpaul wrote:
Hi there
I probably didn't explain correctly but the music system is all conected via ethernet and not wifi.
My firmware version is V2.1.4.10
The music system is by Bluesound
My Orbi is connected to the latest Virgin Media Hub 3 which is setup in modem mode only.
The Orbi Router is connected to this via Cat 6 ethernet cable and is acting as my main router.
I have two satellites connected of this Orbi Router. My house is over 3 floors and wifi coverage from these is quite good.
The problem which is surprising is on the ethernet connection and not wifi. No problems with it previously.
Regards
Paul
A reboot has now been performed as the system is only newly setup. Resetting and doing from scratch again is a pain considering I have only just set it up from new !
The router has ethernet out to my switch which is routed to the various items in the house.
In the last few mins I have removed the wired backhaul of the Orbis and put them back to using wifi. Not sure if that will help but I will monitor.
I have two gigabit switches in the system. One by D Link and the other is a Linksys unit. No issues with them before so I dont expect they have anything to do with it.
If it dosen't start resolving itself I am going to return it. Nearly £500 spent on it and I don't want these sort of issues or challenges from the system.
what is the model of this switches?
kavpaul wrote:
A reboot has now been performed as the system is only newly setup. Resetting and doing from scratch again is a pain considering I have only just set it up from new !
The router has ethernet out to my switch which is routed to the various items in the house.
In the last few mins I have removed the wired backhaul of the Orbis and put them back to using wifi. Not sure if that will help but I will monitor.
I have two gigabit switches in the system. One by D Link and the other is a Linksys unit. No issues with them before so I dont expect they have anything to do with it.
If it dosen't start resolving itself I am going to return it. Nearly £500 spent on it and I don't want these sort of issues or challenges from the system.
Linksys LGS 108
The D Link is too hard to access but is very stable and relaible.
Funny since I removed the ethernet backhaul in the last hour from the Orbi system it is appearing far more stable. One of these was set up over powerline and the other through the Linksys Switch.
Could that have been the issue?
Possible. Possilbe also that your switches could be Managed switches? You'll need to check with the Mfr of these switches to confirme they are managed or non-managed. Other users have posted about issues with manages swiches. Something having to do with IGMP protocol being enabled in them. Disabling IGMP was resported as a fix with managed switches.
Remove the switches and PL and try to test with a satellite directly connected to the router.
kavpaul wrote:
Linksys LGS 108
The D Link is too hard to access but is very stable and relaible.
Funny since I removed the ethernet backhaul in the last hour from the Orbi system it is appearing far more stable. One of these was set up over powerline and the other through the Linksys Switch.
Could that have been the issue?
The Linksys Swiitch is NOT managed but I can't be sure about the D Link so I will swap that out for another Linksys unmnagaed switch
Leave it with me and I can update again
Hi there
Update below.
Since I took the Orbi's out of ethernet backhaul my problem has been resolved. My conclusion is that the powerline adapter that I was using for one of the Orbi's ethernet backhaul was the problem. I have these in wifi backhaul mode now and no issues showing.
Thank you for the help on this.
Probably not compatible with PLs. Glad you got it figured out.
Enjoy. :smileywink:
kavpaul wrote:
Hi there
Update below.
Since I took the Orbi's out of ethernet backhaul my problem has been resolved. My conclusion is that the powerline adapter that I was using for one of the Orbi's ethernet backhaul was the problem. I have these in wifi backhaul mode now and no issues showing.
Thank you for the help on this.
- Can you share which PL model you were using?
I have one PL in my setup as well, but so far it seems to work. - Hi
The model I was using was the TP Link AC 1200.
Is there much of an advantage using Ethernet backhaul as opposed to WiFi backhaul. My system appears to be running smoothly now over WiFi backhaul - Sorry correction it is the TP Link AC 1750 model
- Interesting. I have the AC 2200, seems to work.
There’s nothing wrong with wireless backhaul, unless your infrastructure allows for having good connections between the Orbi devices. In my setup, there’s no way to do wireless, I am pretty much depending on wired. - Thank you.
I have a strong connection on the wireless backhaul from what I see on the web app.
I have a 380 meg connection from Virgin so no issues there either.
I’m happy now so I’ll leave well enough alone
