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Forum Discussion
Orbi MR 2.1 Update 3/23/18
Our teams are still working through the issues, but I wanted to provide a quick update on OrbiOS 2.1. We usually wait to release our software until it's available across all Orbi product lines, but ...
Indeed. I stayed patient, but in the end this firmware did me in. I rely on a stable network for daily use and Netgear just isn’t there yet. So far, with eero, I’m trouble free with more consistent throughout in pocket areas of my house.
ckimmelshuewrote:Indeed. I stayed patient, but in the end this firmware did me in. I rely on a stable network for daily use and Netgear just isn’t there yet. So far, with eero, I’m trouble free with more consistent throughout in pocket areas of my house.
I actually switched in the other direction. From EERO to Orbi.
I work at home as well and rely on ubiquitous coverage and high reliability and availability.
I agree that when operational the EERO was very reliable, but for me, EERO has an Achilles heel.
No internet, then no WiFi or LAN either. If Comcast decided to do maintenance at 3 AM then I had no access to my NAS's, printers, home automation functions... nothing. Without a connection to the mothership, the EERO does nothing, no wifi, no DHCP, no LAN. Just not something I could live with.
I have not suffered many of the anomalies outlined here, and on the occasions I have, they were of my own making (playing in hidden pages, not hard resetting after firmware update and trying to restore backups from previous versions of firmware.) IOS devices work better if I forget the network and then set it up again after the firmware update. Win 10 clients seem to hang on to BSSID's, so same thing, I delete and then re-add the known network. This last update oddly caused High Siera to fall back to 2.4G at times for no apparent reason until I did a hard reset and configured from scratch. I have 62 clients from a myriad of manufacturers which are all working again without dropouts or connectivity issues. I don't ever use the app for setup (always the web GUI). I did need to use the sync button this time on V2.1.3.4 to get the satellites synced up and happy on 5G backhaul again.
And just in case, I picked up a Tenda Nova MW6 mesh 3 pack on Amazon when it was on sale for $129. Impressively its signal strength and coverage is almost as good as the Orbi but it is bare bones on features but in the event of a hard down on the Orbi system I can light it off and keep on working (even without internet service)
My suggestion for those of you that are ready to throw in the towel... if you are up to it, give it one more try.
Upgrade Firmware to 2.1.3.4 (Sats first, then router)
Let the system come all the way back up.
Paperclip/Hard Reset Sats and Rtr
Configure from scratch using Web GUI (patience on the satellite setup page is a must and may require a reload or two)
Keep names, SSIDs, PWDs to alphanumeric under 15 char
Hard set 2.4 and 5G channels
On IOS, MAC OS, Windows, and Android clients forget the network and then add it back in with the newly configured system.
Not sure if these suggestions will help anyone, but I thought I would put it out there.
Good advice, but I just went through all of this with the last beta firmware. We’re STILL in beta with no end in sight. This product is not ready for prime time.
WCH wrote:
No internet, then no WiFi or LAN either. If Comcast decided to do maintenance at 3 AM then I had no access to my NAS's, printers, home automation functions... nothing. Without a connection to the mothership, the EERO does nothing, no wifi, no DHCP, no LAN. Just not something I could live with.I had heard about some dependence Eero had on its own servers but I never imagined it was such that LAN and WiFi stop functioning. That's some achilles heel. Yikes.
2.1.3.4 seems to have brought more stability to my environment.
I was not having any problems with the previous firmware. I used the wired backhaul and it all seemed to be working well. The only issue I noticed crop up with the old firmware was that my android TV amazon video app would stutter a lot. I have not verified if this issue is fixed or if its an issue with that app (its the only app on the TV to have this issue).
I updated to the latest beta because I'm a sucker to want to try new things. So far its been stable for about 1.5 days. The only issue I had was my rainmachine sprinkler controller was disconnecting and connecting continuously. I tried rebooting the orbi and that didn't do anything. So I went and disconnected and connected the rainmachine and that appears to have mostly rectified the issue. I still got two disconnect messages last night but overall it seems to be functioning better. Is there anything I can do to detect the issue for these disconnect and reconnect messages?
Try using a manual channel 1, 6 or 11 on 2.4Ghz.
Did you factory reset both the router and the satellite?
Disable MIMO, Daisy Chain and Fast Romaing to see if this helps any.
Sdiver2489wrote:I was not having any problems with the previous firmware. I used the wired backhaul and it all seemed to be working well. The only issue I noticed crop up with the old firmware was that my android TV amazon video app would stutter a lot. I have not verified if this issue is fixed or if its an issue with that app (its the only app on the TV to have this issue).
I updated to the latest beta because I'm a sucker to want to try new things. So far its been stable for about 1.5 days. The only issue I had was my rainmachine sprinkler controller was disconnecting and connecting continuously. I tried rebooting the orbi and that didn't do anything. So I went and disconnected and connected the rainmachine and that appears to have mostly rectified the issue. I still got two disconnect messages last night but overall it seems to be functioning better. Is there anything I can do to detect the issue for these disconnect and reconnect messages?
