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Forum Discussion

ORBIisJUNK's avatar
ORBIisJUNK
Aspirant
Jun 07, 2020

Orbi network drops frequently and Satellite showing poor backhaul status

Hi,   I have following setup RBR50 - Setup in basement RBS50-1 - Setup on the first floor which is above basement RBS50-2 - Setup on the second floor   I have 500Mbps fiber optics line coming ...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jun 08, 2020

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Is the Orbi system operating in Router or AP mode?


Has a factory reset and setup from scratch been performed since last FW update? 

denniss82 wrote:

I am having the same issue. just upgraded  a   few days ago.

 

Today the connection started dropping   every 60 seconds. I have tried many things already, nothing works. I have gone back to two different firmwares ,   I have change the wan _lease, I have changed the wires, the power adapter, hard reset a couple of times. Nothing works, Keeps  disconnecting about every minute or so.

 

Very frustrating.

 

Any other suggestions?

 

denniss82's avatar
denniss82
Aspirant
Jun 08, 2020

FURRYe38 

NETGEAR Cable Modem CM600,    router mode

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jun 08, 2020

    I would factory reset the RBR and setup from scratch. Power OFF the CM modem for 1 minute then back on. Walk thru the setup wizard. 

     

    Any Wifi Neighbors near by? If so, how many?

    denniss82 wrote:

    FURRYe38 

    NETGEAR Cable Modem CM600,    router mode

     

  • denniss82's avatar
    denniss82
    Aspirant
    Jun 08, 2020

    FURRYe38 

     

    done  and done. stays the same

     

    took me 5 reconnects to complete the set up,  I skipped the satellite set up.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jun 08, 2020

    I would make contact with NG support then. 

    denniss82 wrote:

     

    done  and done. stays the same

     

    took me 5 reconnects to complete the set up,  I skipped the satellite set up.

     

  • ORBIisJUNK's avatar
    ORBIisJUNK
    Aspirant
    Jun 10, 2020

    @denniss82,

    Were you able to fix your problem? I did everything and nothing changed. It is hurting my WFH now. I moved my units and one of the Satellite still shows backhaul status poor. It is the same stellite which was showing poor earlier.

     

    I am started getting frustrated now...

     

    I will call NG support and update if I get something different from them.

  • denniss82's avatar
    denniss82
    Aspirant
    Jun 10, 2020
    ORBIisJUNK
    I ended up purchasing a different system, it was on clearance at Walmart for $74. Couldn’t wait anymore for Netgear to get they s..t together and fix what they messed up with the latest firmware update.

    I sent a private message to a couple of people from Netgear on the forums, no one replied.

    I set up the Linksys Velop system yesterday and it is running perfectly. Setup took about 15 minutes total for the three units.

    https://brickseek.com/walmart-inventory-checker?sku=533132652
  • ORBIisJUNK's avatar
    ORBIisJUNK
    Aspirant
    Jun 10, 2020

    Thanks @denniss82!

     

    It is not a bad option if NG doesn't fix the issue. I am trying many other things also but they are not working as of now.

     

    Thanks!