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Forum Discussion

Akolite's avatar
Akolite
Tutor
Nov 03, 2017

Orbi RBK50 keeps rebooting!

Hi there,   Just got my shiny new ORBI RBK50 system and after working well for 2 days, The system keeps rebooting every few hours. The satellite stays on and reconnected to the main unit once it is...
Troubleshooting
vreynolds's avatar
vreynolds
Luminary
Dec 14, 2017

Mee too.  It keeps rebooting or re-initializing every few hours.  Sometimes, it reboots when I do a speedtest, or start a large download.  I've seen other threads on this - people just troubleshooting one PC, but all my devices (SmartThings hub, security cameras) are reporting a disconnection and reconnection throughout the day.  I am on the beta V2.0.0.76.  Others are warning not to download the latest firmware.  Any opinion on this?  I've had this unit for nearly a year - with the ridiculous short warranty period means I cannot RMA.  I am warning my neighbors to check out these forums for reported problems before making a huge purchase like this.  I love the wifi coverage, but dissapointed with the short warranty and all these problems.  I feel sorry for a non-techy person.

Streak2's avatar
Streak2
Master
Dec 14, 2017

You can manually load any of the firmware versions from here https://www.netgear.com/support/product/RBK50.aspx#download plus any betas that you may have down loaded to your computer.

So I would try the latest version (while there have been a number of issues reported, it's certainly not a complete disaster, it's been faultless here) to see if that works and roll back if needed.

 

However, I am of the opinion that once these reboot issues start there is something happening locally that firmware does not seem to address.

Take DarrenM advice and contact support to arrange for an RMA.

  • vreynolds's avatar
    vreynolds
    Luminary
    Dec 14, 2017
    Streak2 wrote:

    You can manually load any of the firmware versions from here https://www.netgear.com/support/product/RBK50.aspx#download plus any betas that you may have down loaded to your computer.

    So I would try the latest version (while there have been a number of issues reported, it's certainly not a complete disaster, it's been faultless here) to see if that works and roll back if needed.

     

    However, I am of the opinion that once these reboot issues start there is something happening locally that firmware does not seem to address.

    Take DarrenM advice and contact support to arrange for an RMA.

    Thanks. I will try this firmware update.  I don't have a backup router as I donated my near-perfect R7000 to my brother-in-law.  As I mentioned before when I tried to contact support, I am presented with an option to purchase support.  I've had this unit for nearly a year, and out of warranty.