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Forum Discussion
Orbi RBK50 keeps rebooting!
Hi there, Just got my shiny new ORBI RBK50 system and after working well for 2 days, The system keeps rebooting every few hours. The satellite stays on and reconnected to the main unit once it is...
Streak2 wrote:You can manually load any of the firmware versions from here https://www.netgear.com/support/product/RBK50.aspx#download plus any betas that you may have down loaded to your computer.
So I would try the latest version (while there have been a number of issues reported, it's certainly not a complete disaster, it's been faultless here) to see if that works and roll back if needed.
However, I am of the opinion that once these reboot issues start there is something happening locally that firmware does not seem to address.
Take DarrenM advice and contact support to arrange for an RMA.
Thanks. I will try this firmware update. I don't have a backup router as I donated my near-perfect R7000 to my brother-in-law. As I mentioned before when I tried to contact support, I am presented with an option to purchase support. I've had this unit for nearly a year, and out of warranty.
I think the warranty is a year. Have you been here
https://kb.netgear.com/26905/Creating-a-Support-Case-through-MyNETGEAR
to create a support case?
- They will not try and troubleshoot, your only option after 3 months and under a year is rma. I really feel like it's firmware problems, though
Ok, so I updated both to latest firmware v2.1.1.12. Lets see if that makes a difference. I checked my purchase date, looks like I still have a few months left before the 1 year mark. Thanks all.