Orbi RBR40 Drops Connectivity

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DarkNet wrote:

Hi JL.  Im not familiar with Net Uptime Monitor.  Does it monitor the internet connection at your router?  Or does it measure internet connectivity through the modem and router to one of your LAN devices (eg main computer)?  A dropped signal due to your router may not affect the signal received at your modem from your ISP.  Does your CM1000 have logs that are accessible to correlate with the Net Uptime Monitor output?  It’s hard to tell what might be going on from your listed timeouts but it could be the ISP is having issues.  A few seconds here and there makes me think its something on their end.  Does this situation continue over several hours? Does it correlate with any sort of weather condition?   Is this a new setup for you or has this equipment been in place and running well for a period of time?  Do your RBS20’s turn magenta in color and if so do they resync fairly quickly to your RBR40?  If the results you show are ongoing and consistent, you might try temporarily substituting another (older, cheaper, spare, etc) router for the RBR40 and see if that changes anything.  Your RBS20's would be useless during this test.

 

PS - There are new firmware updates for the RBS20 and the RBR40 you might try

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I've attached a snap shot of the Modem's log from yesterday. Their are a couple of warnings and errors. Maybe you could decifer. 

1. The Net Uptime Monitor's internet connection and alerts me when failures in my internet connection and recordst their exact time and length. Here's some more info about the program: https://netuptimemonitor.com/details/

2. See the attached picture with the log. I noticed when the connectivity dropped the modem did not loose connection as indicated by the lights on the front of the modem. The modem has been up and running for 20 hours at this time. 

3. I've checked with my ISP and they have informed me everything is working on their end. They even replaced the cable outside. They've checked the MAC / Serial # of my modem with their system and everything correlates correctly. 

4. It dropped last night around 11 and 4am. It also ranged from 3 seconds to 21 seconds. 

5. I havn't noticed them turning any colors and when I did a factory reset last night all the satilites synced back very quick. 

6. I may have to use the Comcast router and monitor with that. 

It's to bad because I spent alot of money on this Netgear stuff. I did a full factory reset on the Orbi last night. But still having dropped connectivity. I have a feeling their's a communication issue between the modem and orbi. Or is their an internal issue with the orbi. 

Thanks again!