Orbi RBR40 Lost Power & Will Not Reconnect to Modem

I lost power last night, but when it came back on the Orbi RBR40 router would not connect to my Arris Surfboard DOCSIS 3.1 modem. The modem powered on just fine and is connected, but the router will...

Ben8
Feb 02, 2021
I used Google Chrome. I’ve been on the phone and in a remote session with Netgear support for an hour and a half and they could not get it to work either. They had the same issue with the firmware files not downloading properly, so they’re sending me a new router and refunding me the support package expense.

Who knows how long it will take, so thank god for the phone hot spot.

Thanks again for the help!

vajim

Master

Feb 02, 2021

FURRYe38 wrote:
I recommend NOT using Chrome for doing any FW updates.

thanks for your recommendation

however when I did update chrome worked just fine.

BoilerPlate

Apprentice

Feb 02, 2021

vajim< User Beware. :smileysad:

vajim
Master
Feb 03, 2021
BoilerPlate wrote:
vajim< User Beware. :smileysad:
Hey it's my friend again who insists on personal attacks. Hold on and we'll get the moderators over here

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Orbi RBR40 Lost Power & Will Not Reconnect to Modem