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Orbi RBR40 no longer providing wifi, does not light up anymore
As of this morning, my Orbi RBR40 is no longer providing my wifi network to any device. It seems to have just stopped working altogether. The light on top of the Orbi no longer lights up at all, alth...
Swift_ wrote:- I tried contacting support through the site, and it said that I am no longer in my warranty period (I bought the Orbi in April, so the warranty expired in July). It suggested coming here.
Information:
Product Model: RBR40
Serial Number: *************
Purchase Date: 2019-04-21
I believe the product warranty is 1 year. Netgear provides 90 days of telephone support. There is a method to request a replacement. (Will have to search the forum for what it is.)
A few observations:
The "Ring Light" at the top of the Orbi goes through a progression of colors when the Orbi powers up, and is completely OFF when the Orbi is functioning normally. (People are annoyed by a bright light in their bedrooms!) https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean
The "factory reset" is done by sticking something into the tiny "Reset" hole next to the power plug (such as the end of a paperclip), holding the paperclip in until the LED turns amber and then begins to flash. This can take longer than 10 seconds.
Yep, I knew that the ring light was out with normal operation, and yes that is a good idea. However, the light does not come on at all now even when the internet is not available. I would have expected the magenta light, but got nothing.
And yes I tried the reset. I put the paperclip in as I mentioned. I had it in there for about 90 seconds overall when I tried the procedure mentioned by another forum message. The light never flashed, and never turned amber. I just tried it again for about 60 seconds, no amber light. There is a satisfying click for the reset button, so I know I am clicking it correctly. I tried pushing it, and turning the power off then on, and leaving it pushed for another 30 seconds. Nothing. As I said in my OP, I tried that already.
Thanks for the suggestion though!