NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Fizzoflife's avatar
Fizzoflife
Follower
Apr 04, 2024

Re: Orbi RBR50/RBS50 keeps loosing wifi connection/internet connection

I have gotten into the exact same situation since the past couple of days

1 Reply

  • We'd need a bit more information. 

    1. You have the RBK50 kit. 

    2. What firmware is on the router and the satellites? 

    3. What modem/gateway is it connected to? 

    4. Do you only get the issue over wifi? 

    5. Have you noticed if its when you're connected to the router versus the satellites (or vice versa)

    6. Do hardwired devices have any issues?

    7. Are the satellites hardwired in? or using the wireless backhaul?

    8. Have you checked if its a difference from device on 2.4ghz versus 5ghz?

    9. How often is it happening?

    10. Is this new? Did it just started? Anything happen prior to it starting?