Forum Discussion

Guide

Mar 12, 2019

Orbi remote management shows wrong model

Hi, Everyone Had my orbi system for a few days and really like it. Just dealing with what I think is another bug. Yesterday when I was away from home my remote management wasn't working. Wh...

Troubleshooting

FURRYe38

Guru - Experienced User

Mar 13, 2019

The RBR and RBS 40 series is the same for all 40 series units. I don't know why NG named the RBK33 I presume a reason would be Some Kits have the RBW30 wall plugs and some may have the RBS40 satellite plug in units. Not sure though.

You can download your FW here:

https://www.netgear.com/support/product/RBK33.aspx#download

Both RBS.RBW and RBR. RBR is for the RBR40 router which you CAN update to v28

If you have the RBS unit you can update to RBS40 Firmware Version 2.3.0.28

If you have the RBW units you can update to RBW30 Firmware Version 2.3.0.4

If you have the RBR40 you can update to v212 first, then v28.

Look at the stickers on each unit to see the acutual model to verify what you have.

steeve725 wrote:

I'm unfamiliar with the process on how to do all this manually. I did look at the link you provided. I went to the page and I looked and found my model "RBK33" and clicked on it, but something is strange. It shows firmware for an RBS40, which I don't have, I have an RBR40. It does show the correct satellites as RBW30.

I looked up an orbi RBS40 and it says "This add-on Orbi WiFi Satellite (RBS40) expands your Orbi Home WiFi System coverage by up to 2,000 square feet with high-performance AC2200 WiFi." according to this, it's not a router.

I think I'll wait. That's seems like a bigger job than I want to deal with since it has the firmware for the satellites but not the router, unless I'm missing something.

Thanks.

steeve725

Guide

Mar 13, 2019

So I guess I need to download the RBS40 firmware for the router since this is the only option I have under my rbk33.

I'm always a little skeptical downloading something that doesn't have my actual model listed

ekhalil
Master
Mar 13, 2019
steeve725 when you go to your My Netgear page and look at the list of your registered products that should look something like the following:

Are the names of the products shown correctly in your case?
- steeve725
  Guide
  Mar 13, 2019
  Yes, it shows correctly
  - ekhalil
    Master
    Mar 13, 2019
    steeve725 wrote:
    Yes, it shows correctly
    
    I'd try the following:
    
    To deactivate the product and then register it again.
    
    After that go to the Orbi app and click on Home and then NEW SETUP and scan the QR code of the router and follow instructions.
FURRYe38
Guru - Experienced User
Mar 13, 2019
Understandable. You'll be find to download the FW files. I don't recommend using autoupdate. Just download the files you need to yoru wired PC. Update the satellite(s) first, then update the RBR40.

I recommend using IE11 or FF browser for this. Wired PC as well.

steeve725 wrote:
So I guess I need to download the RBS40 firmware for the router since this is the only option I have under my rbk33.

I'm always a little skeptical downloading something that doesn't have my actual model listed