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Forum Discussion
BartCH
Jan 07, 2017Tutor
Orbi router solid magenta (not the satellite)
My Orbi router (not the satellite) stays solid magenta after rebooting. When I login to the router, every parameter looks OK. The router is in Access Point mode and has received an IP address from my...
DESIi1
Nov 05, 2017Star
I'm running in AP mode and had the ethernet plugged into the LAN socket. By moving the plug to the WAN socket the Megenta LED went off and everything seems to me running normally. No no light is showing.
asn
Nov 30, 2017Aspirant
I am experiencing the same issue. Router setup as an AP, and I have the magenta ring on the router. When I log into the router, it says "Internet ERROR Not Connected" on the status page. But I can connect to the internet just fine.
I have reset everything a couple of times and I am using the WAN port to connect the Orbi router to my main router.
I called support, and after 90 minutes of troubleshooting, I was told to give it time and see if it goes away by itself. SERIOUSLY?? $500 for a new system, and that is the type of answer they come back with when they can't fix it.
- GDMACKNov 30, 2017Star
You can log into the router if you connect it to a PC via an ethernet cable, and you use the IP address to log in. That worked for me. Using Orbilogin.com only works if you have internet through the Orbi (no magenta ring). I finally gave up with AP mode and disabled my Comcast Router, and put the Orbi into permanent Router mode. Since I did that I have had ZERO problems. For some reason the Orbi just does not like AP mode. Ultimately I got rid of my Comcast router completely and just got a straight up Comcast Modem.
- asnNov 30, 2017Aspirant
That's not an option for me. I am running software on another router/firewall that is my main router. I need my wireless to act as an Access Point.
I have a feeling I will need to return the Orbi and go with a competitive solution.
- st_shawNov 30, 2017Master
asn Orbi works great as an access point. Double check your wiring. You MUST connect an Ethernet cable between your third party router' LAN port and the Yellow Internet port on Orbi's "router" when using AP mode. If you do not, then you will get the magenta light on the Orbi "router." Or maybe you have a bad cable?