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Orbi Satellite dead after 2.1.2.18 update
I noticed that my Orbi satellite suddently stopped responding. I logged into the the router and found that it had automatically updated both router and satellite to 2.1.2.18 firmware. However, the...
Replying to my own thread:
After hitting the reset button and holding it for one minute, there was still no light change. I unplugged and restarted the satellite, still with only a green powerlight and nothing else. After about *20* minutes I got a pulsing white ring. I then hit sync and synced from the UI.
First attempt the UI said "success" but the ring was magenta. Restarted the satellite. Second attempt the UI said "failure" bt the satellite ring was blue. Logged out and back into the UI and the satellite was found, but with 2.1.1 firmware.
I started the firmware update process, which downloaded fine, indicated it was ready to upload to the satellite, and proceeded. There were no errors, afterwards, the satellite reported in the UI as not being found/disconnected again. Right back to square one where I started.
Frustrated, I went to bed. Got up this morning, and the satellite is now alive, with the right firmware, and running fine. I am not sure what happened but somehow it sorted itself out.
I'm just a week over my costco 90 day return period and my orbi router and two satelittes are useless... these had previously worked pretty well for me over the first 90 days. I'm stunned that I am now dead in the water. I tried rolling back to the previous version and then to 2.1.1.12 without any reliability in my orbi's. Not sure what happened but this is crazy. I went to best buy and purchased velop in the meantime. It's not as fast as the orbi but it got me back up and running in the meantime. I am still pressing support to fix my orbis. too much $ for this to not work any more ... come on netgear, clearly us orbi users need some help.
Costco's 90-day return limitation does not apply to routers, such as the Orbi system.