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Forum Discussion
Orbi satellite dropping connection
Right to the point: my Orbi system has 2 satellites and 1 main tower. The internet drops/slows down (to the point where internet browsing is not possible) 2-3 times per day randomly without warning o...
Khen, the PM is so you can privately provide your device serial number, details on your specific issue, and your personal contact information to NETGEAR so they can create a support ticket and be able to follow-up. You don't want to post your personal details on the Internet do you?
I can understand the personal information, however I have yet to see an actual solution to this problem. This thread has 6k+ views, how is this not a top priority for NETGEAR? My internet speed has gone from 100mbps to 2.5mbps, with most websites just timing out all together. I feel customers should not have to go through what has been suggested so far (Degrading firmware, Disabling updates via Telnet). Not what I expected from a premium 400$ router. It's too late for me as my family needs to have working internet and I'll be trading in my Orbi ASAP for another system, I do hope they can resolve this for their existing customers. I listed my Orbi model to let NETGEAR know what system is affecting me.
Khen, This thread is many months old and was started based on old firmware.
You registered today and the post above questioning the PMs was your first post, so nobody on the forum has any information on your situation.
If you are having issues, start your own new thread describing your network configuration and the issues you are experienceing and maybe someone can assist you.
- Well, I see an obvious advantage if Netgear would participate more in these threads instead of "going PM" all the time. Personal information can be PM:ed but solving issues discussion can be public.
If some have actually gotten help by going PM with Netgear it would be good for all of those solutions are posted publicly. Imagine all the support cases they wouldn't need to work with if people could fix their issues by themselves?
Unless of course.... There are no solutions!? In that case it would be better for Netgear to keep it private cause they could still keep on selling units. If they admit publicly there are issues that can not be solved the only right thing to do would be to stop selling them...
