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Forum Discussion
Orbi satellite dropping connection
Right to the point: my Orbi system has 2 satellites and 1 main tower. The internet drops/slows down (to the point where internet browsing is not possible) 2-3 times per day randomly without warning o...
Merose wrote:
...it keeps dropping and satellite LED ring is solid amber. Seems to keep losing IP address.
That indicates the satelite has a poor backhaul signal from the router. Move things so the router and satellite(s) are closer together and/or have fewer walls between them. Start close together and once you have things stable, then you can try different locations. If you have two satellites, you might try using the daisy-chain topology.
The Orbis are horrible and if I could start a class action lawsuit I would. I have 1 Router and 3 satellites sitting in their original boxes in the closet and I can’t take them back because the problems did not start until my time of warranty was over. I would like my money back for the $1K I spent.
I went ahead and bought the X10 Nighthawk ($450) and 3 Nighthawk X6S EX8000 ($750) and I have not had one single drop in 2 weeks since I installed the system. Works perfect and is way faster. Very Very happy with the system $1,200 later.
As a loyal Netgear fan for many years I stuck with their brand and I believe they should refund me for the Orbi system I have in the original boxes sitting collecting dust. Waste of my money and most of all my time.
if any lawyers out there think we have a class action lawsuit on our hands, please send me a message as I am ready! Netgear if you want to redeem yourself, then take care of your customer and send me a message or call.
The problem continues. I’ve had continuing issues with inability to join internet from MacBook, i-hones,iPads and the home electricity management system that previously connected to internet via Wifi. I have contacted my retailer who said “bring it in and we’ll test it”. The problem with that is, it will no doubt show no problems as the app does now....despite inability to connect to the internet. The devices continually need rebooting and the iphones/iPads need “lease renewing”.
At the moment, without significant technical expertise, that i have not been able to get from NETGEAR, the devices are “not fit for purpose” and I’ll be seeking a refund....then look for another, more stable network system for the house. Unless NETGEAR come up with a fix in the next week they are gone. This is the first time I have had an issue with NETGEAR which can not or will not be fixed. Very disappointing.
