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Forum Discussion
ORBI Wifi Speed Drops
Hey Guys, So I have had my Orbi several months now. Every 3-4 weeks the wifi speed drops to below 30 mbs for download. However the speed test on the unit read 190 mps. The wired speeds also drop to e...
Antipodeansam7 wrote:
I’m with trustpower who also use vlan tagging but not sure if it is related, sure all the fibre in nz is probably the same structure. I don’t think support know how to fix the problem and they haven’t sugggest trying a new unit so I reckon it must be a common enough problem that they know a replacement won’t fix it, So I have now had the orbi for nearly a year with limited internet speeds and must have done close to 50 factory resets to get speed back briefly each time. I know people will ask why I don’t just change for another mesh network but the orbi was $700 nzd and that is tough on the wallet for a school teacher with family, but I’m also wasting my money each month on 200mbps internet speed so have to cut my losses at some point?!
Thanks for responding. That dispels my theory.
Vodafone's FibreX is not actually true 'fibre'. It's fibre down the street and coaxial into the house. Tht's why it doesn't do any more than 200 down. You might have seen recently that the Commerce Commission is having a go at them for false advertising. They use Vlan Tagging / IPoE.
Your Trustpower setup will be true Fibre.
I've also seen (on geekzone.co.nz) that some people have Orbi working well on FibreX. It certainly begs the quest why only some of us are suffering throttling.
Just a thought - if your Orbi constantly resets and causes speed bottlnecks then it is not 'fit for purpose'. Orbi's advertising states:
Orbi™ is the simplest and smartest way to enjoy high-speed WiFi in every corner of your home. This Orbi WiFi System kit of two covers homes up to 4,000 square feet with strong WiFi signals. It creates a dedicated wireless connection to the Internet using Tri-band WiFi delivering maximum speeds no matter how many devices connect.
Under NZ's Consumer Guarantees Act (CGA) you have a strong case for returning it to the retailer for a full refund, because is is deficient and does not 'deliver maximum speeds'. There's no time limit on this - the CGA applies even outside of warranty periods. That's the avenue that I'm taking and I'm using your thread here as supporting evidence of the design flaw.
PS: For anyone with network tech background, my ISP's settings are:
|
Field |
Configuration |
| Enable connection | Check |
| VDSL Name | Internet_VDSL |
| FibreX Name | Internet_Ethernet |
| Service type | INTERNET, TR069, VOICE |
| Connection Type | IP routing (IP) |
| MTU | 1500 |
| MSS | 0 |
| NAT | NAPT |
| VLAN | Check |
| VLAN ID | 10 |
| 802.1p | 0 |
| IP protocol version | IPv4 + IPv6 |
| IPv4 address type | DHCP |
| Static DNS | Uncheck |
| IPv6 addressing type | DHCP |
I agree it certainly is not fit for purpose but I guess if they admit to me they can't fix the problem and don't know what the problem is that could open up the door for a number of people to return it with similar problems. Support just contacted me asking me to update firmware to the one I already have. I can say for sure if the engineers don't come back with some kind of feasible diagnosus or plan on this next round I am jumping the netgear ship. Any other advice for a relaible mesh device that won't kill my funds like the orbi did?
Antipodeansam7 wrote:
I can say for sure if the engineers don't come back with some kind of feasible diagnosus or plan on this next round I am jumping the netgear ship. Any other advice for a relaible mesh device that won't kill my funds like the orbi did?
I've also been looking at alternatives, per this thread.
The problem is that most other mesh products don't have the independant channel for the backhaul, so they take a speed hit for devices connected to satellites. Also, many only have two ethernet ports on the router, which means you need to run an Ethernet switch if you want to feed devices via Ethernet. These other mesh devices (Linksys Velop, Ubiquiti Amplifi, Eero) also have negative reviews and cited problems on Amazon.com, but they run at about 10% 'critical' while the Orbi has double the level of critical reviews (21%).
At this stage I'm leaning to the Ubiquiti ApmliFi. The standard kit comes with a router and two wall plug sats, but the Sats have no Ethernet ports and can't be wired. However, per this Datasheet you can buy the routers independently and additional routers can be used as mesh points with 4 x Ethernet ports. The additional routers can also be wired for backhaul.
I'm also working with Netgear support and will see how that goes. I'm really hoping that the Orbi can be resolved because it has the best features for my needs. However, if it doesn't work out then I'll also be jumping ship.
I will never ever buy another netgear product again!! After over a year since its arrival and months of dealing with support, they did not fix my issue and then randomly closed my case!!! I then had to pay to ring again, to find out why, after 40 mins and being disconnected and passed around I have given up. The $700 orbi is going in the trash and I will never buy from these clowns again, worst product I have ever owned, worst support I have ever recieved and I am a normally happy and placid kiwi bloke. Terrible.
Hello antipodeansam7
I have sent you a PM.
DarrenM
