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Forum Discussion
AmitR
Jan 04, 2018NETGEAR Employee Retired
OrbiOS 2.1.1
The Orbi team at NETGEAR is aware that some users are experiencing higher than expected Orbi Router reboots, special characters in WiFi Passwords and WiFi / Internet disconnects. We believe these is...
- Jan 17, 2018
Let me give you a quick update on where NETGEAR is with the OrbiOS.
Just before Christmas break, we paused the distribution of OrbiOS 2.1. Very soon, we're about to restart the distribution of a slightly updated version of the beta (2.1.2). In addition to the major new features introduced in 2.1 (e.g. Circle, Ethernet Backhaul), this firmware is expected to address the high CPU issue, as well as the special character in PSK issue as well as support for the Outdoor Orbi. Check Release Notes for complete list.
We are continuing to work on the issues with Google devices that have been documented in the press (several users have provided links here).
My recommendation is that you should either use the Orbi Mobile App (if you haven't seen it recently, check it out, we've made some major improvements) or the Web UI to check for new firmware or wait until your system gets auto-upgraded.
To answer your question, Stars_fan. When Orbi are connected over Ethernet backhaul, the 5GHz band becomes hot standby.
Orbi Product Management
dpdurst
Jan 09, 2018Luminary
robertcdh wrote:I have an Android v7.x and and Android v8.x that both seem to cause the router to reboot after I wake them. Because both devices are affected, I don't think the version of Android is the real cause. Instead, I think it might have something to do with a Wifi update to Android possibly to fix the KRACK vulnerability.
I have 6 android devices, 2 Samsung 7 phones with 7.01 and 4 tablets running 7.01 and none of them no matter what reset my router or satellite and they have never acted up at any time.
robertcdh
Jan 09, 2018Apprentice
We have multiple devices too and not all of them seem to trigger a reboot. This wasn't happening before. We first noticed it after getting the 2.1.1.16 Orbi firmware. We did also receive a security update to our Motorola phones at about the same time.
Using telnet, I was able to browse some of the log files in the Orbi router and did find messages indicating kernel panics but I can't interpret what caused them.
I wish Netgear would reach out to those of us with the reboot issue to help collect diagnostic data. In a way, their non-contact gives me hope that they know the cause and are working on a fix.
- johnzmJan 09, 2018Guide
robertcdh wrote:We have multiple devices too and not all of them seem to trigger a reboot. This wasn't happening before. We first noticed it after getting the 2.1.1.16 Orbi firmware. We did also receive a security update to our Motorola phones at about the same time.
Using telnet, I was able to browse some of the log files in the Orbi router and did find messages indicating kernel panics but I can't interpret what caused them.
I wish Netgear would reach out to those of us with the reboot issue to help collect diagnostic data. In a way, their non-contact gives me hope that they know the cause and are working on a fix.
telnet interface has lots to offer. i spent quite awhile in there and found plenty of things i probably shouldnt have. but seeing as how i was one of the guys that got my post deleted (among some 10 or so posts it seemed) i am not sure its worth my time.
i wonder if they know that my account defaulted to me getting emails (with the content of the post) for every post haha... kinda makes deleting the post look real bad on them.
this is the first time i've tried any netgear product, and basically it caused me weeks of downtime until i turned it into an AP. real sour experience so far. not so sure its worth $400..