NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
OrbiOS MR 2.1 issues
I wanted to reach out to provide a quick update on OrbiOS 2.1 software. We believe that these issues are affecting some users. Rest assured that we've been following this issue and working hard beh...
I would not change your firmware at all unless you are having problems with your ORBI system. If you can, I would stick with version 2.1.2.18. which for me has been the most stable. What I found to create this stability in this version was to avoid changing any factory settings with respect to device names for the router or the satellite, wireless SSID, and wireless network key. The only thing I would change is the password for administration of settings on your router, but keep the factory provided user name "admin"
If you choose to downgrade to 2.0.1.4 then with regards to order of firmware "upgrading" I always start with the satellite and then do the router. Make sure you download the "upgrades" and do them manually per the Netgear website instructions. Do not do the "upgrades" automatically using the adminstration ORBI webpage online update tab! Also, I find that after all upgrades are done you should reset your modem, then router, and then satellite in that order. Good luck, and may the NETGEAR ORBI router upgrade/downgrade force be with you.
NETGEAR TEAM: AS YOU CONTINUE TO TROUBLESHOOT FIRMWARES AND IMPROVE THE OVERALL SYSTEM STABILITY, I WANT TO POINT OUT THAT AFTER USING MY IPHONE ORBI APP TO INSTALL THE ORBI ROUTER AND SATELLITE AND CREATE A CUSTOM WIRELESS SSID AND PASSWORD WITH SPECIAL CHARACTERS, THIS INFO WOULD NOT UPDATE CORRECTLY WHEN VIEWED LATER IN THE ORBI ROUTER ADMIN WEBPAGE UNDER THE "BASIC" TAB - WIRELESS SETTINGS. IT WOULD DELETE SOME CHARACTERS AT THE END OF THE KEY. SUBSEQUENTLY MY SATELLITE WOULD NOT CONNECT WITH THE ROUTER AND THE ROUTER WOULD REBOOT ON ITS OWN MANY TIMES. THIS LED ME TO STRICTLY USE THE FACTORY SETTINGS YOU FOLKS PROVIDED AND I HAVE BEEN RUNNING STABLE EVER SINCE ON VERSION 2.1.2.18.
Interesting observation! I'm on the new default of v2.0.1.4 and I observed that on the under Attached Devices > Access control I see a similar issue. Under the Top Table you can use spaces and characters in the name (When you edit it). However under the second table (Not currently connected table) you cannot. The interesting observation is that it appeared to me as well as it was "deleting some characters" at the end of the label.
Are you guys using a JS validation library - I wonder..
If I can help I'm a software / hardware guy. I also happen to have two systems and I ordered a replacement as the first was acting up..
- I've spent a total of 9 hours, on the phone with the outsourced support people. In the Philippines, for months now. They always try to blame your Google Android phones, and make you reset all the crap that you've done a million times, before, and then send you the same piece of junk that is gonna give you the same problems. It's obviously a hardware problem. I bet that new Orbi Pro that they recently released is the "fixed" version of the junk they sold us. I'm a cordcutter, and paid over $400 out for this lemon, because it was supposed to be the best. I have had constant disconnects, television that buffers and freezes, dropped WiFi calls, and phones that have useless WiFi connected. Netgear...you kept sending me replacements until my 90 day return window was up, so I can't return my purchase, so now, I think you need to either send me an Orbi Pro, if it isn't junk like the regular Orbi, or send me a check for $400, do I can buy something that works. My time is precious, and you have been wasting it, for the past 6 months. Time to fix your mistake...or PAY UP!
This is exactly how I feel about Netgear and the Orbi. I have owned mine for 16 months. And it has never gone more than a weel without some kind of problem. And when it does have problems it will have them multiple times a day.
The newest fix of going down the 2.0 from 2.1 and factory resettin everything has lead to about 2 weeks of solid perfoamnce.
But for $400 and 16 months of one of the worst consumer products I have ever owned. I also feel like Netgear owes me for beta testin this piece of crap.
After 3 weeks and countless hours reading through this forum, removing/updating firmware updates, re-testing and starting over again, I am returning my Orbi for a full refund. This is inexcusable. This product should never have been released to the public in its current form. As stated in many comments before me, why are we, the ones who believed in and invested in the marketing hype, the ones doing the beta testing? Who is/was in charge of testing at Netgear? Did you not tell the Sales & Marketing team to stop overselling? Who's decision was it to release this product? I will think twice before I buy any future products from Netgear.
Please speak with your ReadyNAS colleagues about what a possible solution can be for stopping auto updates of the FW. Auto checking for new FW is ok when accessing the admin client, but then the final choice to upgrade - or not - lies with the admin.
Firmware has not auto updated. is still at 2.0.1.4
after downgrading to 2.0.1.4 it has not auto-updated but there are still issues and a new one this morning.
I used the iPhone IOS Orbi app and did a speed test which resulted n the unit rebooting itself.
ARG ! ! !
- I am on 2.1.2.18 and had the same happen last night. Too bad because it had been running nonstop for more than 14 days. I run in AP mode.
Try disabling MIMO and Daisy Chain and test againg to see if router reboots when doing a speed test. Disable Beamforming as well. Re-enable them after testing if results are the same.
Whats the Mfr and model# of the ISP modem? Any built in router by chance?
lbdyckwrote:after downgrading to 2.0.1.4 it has not auto-updated but there are still issues and a new one this morning.
I used the iPhone IOS Orbi app and did a speed test which resulted n the unit rebooting itself.
ARG ! ! !
Is the ATT modems wifi enabled? I know that Uvserse modems can't be bridged. You can use the modems DMZ for the IP address that the Orbi router gets from the modem. This will help get better internet thru the modem to the router. I would ensure the modems WiFi is disabled fullly as well.
Have a good trip. Let us know how it goes when you return.
lbdyckwrote:AT&T modem has wifi disabled
I have done countless speed tests using both laptop and android mobile phone and it never resulted in reboot. If you keep getting reboots even with 2.0.x firmware and factory settings then most likely you've got a hardware fault.
