OrbiOS MR 2.1 issues

Hoping that DMZ on the ISP modem can help rule out this issue or a HW issue. Time will tell when he gets back from trip.

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AmitRwrote:

I wanted to reach out to provide a quick update on OrbiOS 2.1 software.  We believe that these issues are affecting some users.  Rest assured that we've been following this issue and working hard behind the scenes to address it.  In the meantime, to those that are affected, I understand the frustration that you've been feeling.  In response, we're taking the following actions:  

 

1.  We've paused the auto-firmware upgrade to MR2.1 and are re-posting MR 2.0 as the "latest" software for Orbi. What that means is that new customers will, upon first install, get upgraded to OrbiOS 2.0.  They will not be able to use features introduced in OrbiOS 2.1 like Ethernet Backhaul or Circle.  This will happen in the next 24 hours.  Existing customers, can do a manual software upgrade back to MR 2.0 and it will stick until further notice.  

For those interested in OrbiOS 2.1 features, We will post OrbiOS 2.1 available on the web server for customers who want to manual upgrade.  

 

2.  Customers who are having connectivity issues on MR 2.1 are encouraged to contact Support.  We will try to help everyone.  Bonus points if you're willing to work with us.  We have some debug software available.    

 

3.  As more information is available, we'll keep you updated through the Community.  

 

As an FYI, if you're having issues, a couple of quick & easy ways to self serve 

1.  Ensure that your Router & Satellite(s) are running the same (to the 3rd digit) of software.  Best way to find this is on the Web UI (orbilogin.com.  Advanced -> Admin -> Firmware Update).  

2.  Rebooting the system.  Do this manually by unplugging & replugging in the Router & Satellites.   

3.  If you're having slowness when connected to the Satellite, moving it closer to the Router or to a different location 

 

 

Orbi Product Management Team

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