Forum Discussion

Tutor

Jan 22, 2019

Solved

Philips Hue issue

Hi All, Can somebody shed some light on why I can’t get Philips Hue to find a new device (light) please. My setup is as follows: 1 x TalkTalk router 1 x RBR50 router and satellit...

Troubleshooting

eljarviso
Jan 23, 2019
Zigbee runs over 2.4Ghz. Zigbee and Wi-Fi are not supposed to interfere with each other but in my experience I have seen it happen. Move your bridge away from your router and make sure your lights aren’t near any other wifi or Bluetooth devices.

st_shaw

Master

Jan 23, 2019

It's not clear to me exactly what you're doing, but I find it common for my Hue sytems to be unable to find lights. That's also the case without Orbi. What helps is to enter the light's serial number on the search screen before searching for the new light.

eljarviso
Luminary
Jan 23, 2019
Zigbee runs over 2.4Ghz. Zigbee and Wi-Fi are not supposed to interfere with each other but in my experience I have seen it happen. Move your bridge away from your router and make sure your lights aren’t near any other wifi or Bluetooth devices.
- Iketurner10
  Tutor
  Jan 23, 2019
  Hi guys,
  
  Thanks for your help on the matter it seems the Hue bridge was too far away from the device. Moved it closer and voila - all works well.
  
  Cheers
  - FURRYe38
    Guru - Experienced User
    Jan 23, 2019
    Glad you got it working. Mark your thread resolved so others will now.
    
    Iketurner10 wrote:
    
    Hi guys,
    
    Thanks for your help on the matter it seems the Hue bridge was too far away from the device. Moved it closer and voila - all works well.
    
    Cheers
    
    Enjoy. :smileywink: