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Forum Discussion
RBR 50 Continuously Losing Connectivity
TL;DR: My RBR50 will not maintain a connection to the Internet, even though the wifi stays active. Problems just started a few days ago after over a year with no issues. The problem is the same when ...
Whats the mfr and model# of your ISP modem the router is connected too?
Has a factory reset been performed since last FW update?
How was your last FW update applied? Download of FW files or auto FW update push from the NG services?
If via Auto update, you might download the RBRs FW file, manually apply the FW to the RBR, factory reset. Power OFF the ISP Modem for 30 seconds then back ON. Wallk the setup wizard on the RBR and be sure not to enable any Circle or Armor.
See if this helps any. You might downgrade FW as well to v30 and see using same process.
If nothing seems to help solve this, I would get ahold of NG support about this.
kilroy818 wrote:Well, that didn't take long: I lost connectivity within minutes of posting that reply about having disabled Circle. Rebooted the Orbi and voila, back online.
It's a Technicolor TC8717T, from Spectrum. The Orbi and this modem were working just fine and dandy with one another until just a recently. (When did 2.5.1.8 come out?)
No, I have not yet done a factory reset. That's next. I've been loathed to do so, in case it creates any issues with our devices. (It shouldn't if I use the same network name and password, I know, but that's not the kind of luck I have.
The firmware came down through the Orbi app. I never manually downloaded anything. So, yeah, I see what you're suggesting RE: manually downloading and reinstalling the firmware, but I also see "factory reset," which brings me back to the point I made above.
I've read numerous posts about folks who've downgraded only to find the problem persists, so I'd rather not do that until I do the factory reset. I'll most likely pull that trigger this afternoon. Just need to find a good time to kick everyone off. :)