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Forum Discussion
RBR 50 Continuously Losing Connectivity
TL;DR: My RBR50 will not maintain a connection to the Internet, even though the wifi stays active. Problems just started a few days ago after over a year with no issues. The problem is the same when ...
Whats the mfr and model# of your ISP modem the router is connected too?
Has a factory reset been performed since last FW update?
How was your last FW update applied? Download of FW files or auto FW update push from the NG services?
If via Auto update, you might download the RBRs FW file, manually apply the FW to the RBR, factory reset. Power OFF the ISP Modem for 30 seconds then back ON. Wallk the setup wizard on the RBR and be sure not to enable any Circle or Armor.
See if this helps any. You might downgrade FW as well to v30 and see using same process.
If nothing seems to help solve this, I would get ahold of NG support about this.
kilroy818 wrote:Well, that didn't take long: I lost connectivity within minutes of posting that reply about having disabled Circle. Rebooted the Orbi and voila, back online.
It's a Technicolor TC8717T, from Spectrum. The Orbi and this modem were working just fine and dandy with one another until just a recently. (When did 2.5.1.8 come out?)
No, I have not yet done a factory reset. That's next. I've been loathed to do so, in case it creates any issues with our devices. (It shouldn't if I use the same network name and password, I know, but that's not the kind of luck I have.
The firmware came down through the Orbi app. I never manually downloaded anything. So, yeah, I see what you're suggesting RE: manually downloading and reinstalling the firmware, but I also see "factory reset," which brings me back to the point I made above.
I've read numerous posts about folks who've downgraded only to find the problem persists, so I'd rather not do that until I do the factory reset. I'll most likely pull that trigger this afternoon. Just need to find a good time to kick everyone off. :)
Your modem already has a built in router and wifi. What mode is the modem working in? Bridge or router mode?
This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktopI would try option 1 first if you can.
You can save off a current backup configuration to file, then do the reset and setup from scratch. This is a time savor. Be sure to not enable Circle or Armor. Cicle is causing problems. However if you have Circle enabled and re-apply the backup file, then circle maybe re-enabled. Unless you disable Circle first on your currnet configuration, then do a backup to file. Then you would be good to try the back up file after the reset.
12/19/2019 is when v.1.8 was released. I may have not been auto pushed till later for some.
It's been solid for me and others. However I don't use Circle or Armor. These seem to clog up the system. As others are now posting that there problems are being solved by disabling of Circle after they had it running and seeing problems with it.
kilroy818 wrote:It's a Technicolor TC8717T, from Spectrum. The Orbi and this modem were working just fine and dandy with one another until just a recently. (When did 2.5.1.8 come out?)
No, I have not yet done a factory reset. That's next. I've been loathed to do so, in case it creates any issues with our devices. (It shouldn't if I use the same network name and password, I know, but that's not the kind of luck I have.
The firmware came down through the Orbi app. I never manually downloaded anything. So, yeah, I see what you're suggesting RE: manually downloading and reinstalling the firmware, but I also see "factory reset," which brings me back to the point I made above.
I've read numerous posts about folks who've downgraded only to find the problem persists, so I'd rather not do that until I do the factory reset. I'll most likely pull that trigger this afternoon. Just need to find a good time to kick everyone off. :)