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Forum Discussion
RBR50 intermittent DNS lookup issues
I have RBR50 (Firmware V2.7.2.104), with one RBS50 satellite, connected to a CM1000v2 cable modem, Comcast ISP. Starting 3/14, I sporadically get DNS lookup errors. I've tried setting DNS servers t...
Yet another reason to dump DST...
Steps to solve the ongoing DNS Lookup issues for all Negear Orbi modules as a result of a Netgear developer introducing a Cobal /Y2000 Daylight Savings Bug 3/14/2021:
1. Full Netgear Orbi Factory Reset
2. Uncheck Advanced>Administration>NTP Settings>Automatically adjust for daylight savings time
3. Update to firmware V2.6.2.104
BTW it took me 3 days with Spectrum Support, a Sectrum Truck rolled to check the cables, a new Sectrum Modem, all new cables - to finally determine it was a Netgear Orbi Daylight Savings Y2k bug!!!!!!!!!!
Thanks or letting us know.
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
bdc2021 wrote:Steps to solve the ongoing DNS Lookup issues for all Orbin modules as a result of a Netgear developer introducing a Cobal /Y2000 Daylight Savings Bug 3/14/2021:
1. Full Netgear Orbi Factory Reset
2. Uncheck Advanced>Administration>NTP Settings>Automatically adjust for daylight savings time
3, Update to firmware V2.6.2.104
- Resetting stuff isn't a solution or downgrading firmware. This is about customer experience. I have 4 satellites and work from home. Also have custom ssids for 2.4ghz, the solution shouldn't be to make customers unscrew the company's screw ups. Literally all of these solutions put the onus on the user. If support was free they would have been notified much sooner as many more people would gave called in and complained. The mere fact that every support call prompts the user to spend more is why they have no clue what's going on. Its like saying everytime your engine stops working in your car, swap out the engine, well I don't have a formula one team at my disposal. Moderators aren't netgear employees either. Just a terrible service and support options for such expensive network gear. This is your halo product and your solutions are reset and spend hours getting back to status quo, how about doing your jobs and fixing it on your end.
If you want your equipment to work and troubleshoot thru the problems then a reset is a valid troubleshooting step. Has been for a long time. Others are posting that is working for them to fix this issue. So try it out.
Also saves time if you have a good working backup configuration that helps to apply after doing a reset. Good users have this one hand.
Or reach out to NG support
If your not satified with your product, find something else.
Good Luck.
archp wrote:
Resetting stuff isn't a solution or downgrading firmware. This is about customer experience. I have 4 satellites and work from home. Also have custom ssids for 2.4ghz, the solution shouldn't be to make customers unscrew the company's screw ups. Literally all of these solutions put the onus on the user. If support was free they would have been notified much sooner as many more people would gave called in and complained. The mere fact that every support call prompts the user to spend more is why they have no clue what's going on. Its like saying everytime your engine stops working in your car, swap out the engine, well I don't have a formula one team at my disposal. Moderators aren't netgear employees either. Just a terrible service and support options for such expensive network gear. This is your halo product and your solutions are reset and spend hours getting back to status quo, how about doing your jobs and fixing it on your end.- That's a very condescending response, if you don't have an alternative to factory reset, then please keep your opinion to yourself 'guru'. If you don't like my response then don't respond.
