RBR50 intermittent DNS lookup issues

If you want your equipment to work and troubleshoot thru the problems then a reset is a valid troubleshooting step. Has been for a long time. Others are posting that is working for them to fix this issue. So try it out. 

Also saves time if you have a good working backup configuration that helps to apply after doing a reset. Good users have this one hand. 

Or reach out to NG support

If your not satified with your product, find something else. 

Good Luck. 

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archp wrote:
Resetting stuff isn't a solution or downgrading firmware. This is about customer experience. I have 4 satellites and work from home. Also have custom ssids for 2.4ghz, the solution shouldn't be to make customers unscrew the company's screw ups. Literally all of these solutions put the onus on the user. If support was free they would have been notified much sooner as many more people would gave called in and complained. The mere fact that every support call prompts the user to spend more is why they have no clue what's going on. Its like saying everytime your engine stops working in your car, swap out the engine, well I don't have a formula one team at my disposal. Moderators aren't netgear employees either. Just a terrible service and support options for such expensive network gear. This is your halo product and your solutions are reset and spend hours getting back to status quo, how about doing your jobs and fixing it on your end.

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