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Forum Discussion

sweerik's avatar
sweerik
Aspirant
Sep 23, 2022

RBR50 looses internet connection

RBR50 with firmware 2.7.4.24 and 3 RBS50 and 1 RBW30 satellites looses internet connection intermittently.   Local wifi and satellites works fine but the router just stops to be connected to Intern...
sweerik's avatar
sweerik
Aspirant
Oct 10, 2022

ekhalil No public addresses. Looses connection, all settings are 0.0.0.0.

 

This time, running time 19 days before reoccurring.

ekhalil's avatar
ekhalil
Master
Oct 10, 2022

sweerik In the web GUI under >> ADVANCED >> ADVANCED Home >> Internet Port >> CONNECTION STATUS, what do you see on Lease Obtained?

I think your issue is related to handling of IP address lease time.

  • sweerik's avatar
    sweerik
    Aspirant
    Oct 21, 2022
    Sorry to say that doesn’t seems to be the problem. Router down again. Extensive help by ISP, the problem is not related to lease time. The problem is within the RBR50 router that just stops, goes to magenta and displays no information in Internet settings. Only identified solution is a reset and new installation. Is it hardware related, eg buy new router? Software related, return to older firmware, newer firmware seems not available? Is it software Armor? All suggestions could be of help.
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 21, 2022

    Be sure your using a good quality LAN cable between the ONT and router. CAT6 is recommended. 

    Does the ISP confirm everything up to the ONT is working and to spec? 

    How was the FW updated on the RBS and RBR? Via Auto Update or manually updated by PC? 

    How many devices do you have connected to the system? 

    Does the RBR feel extra warm or hot around the case? 

     

    Try a factory reset and setup from scratch using a wired PC and web browser. Just set up the wifi SSID configuration. 

    Do NOT enable Armor or Circle, Access Controls or Traffic Meter. 

    I recommend setting the default DHCP IP address pool range to 192.168.1.100 to .200.

    Try setting manual channels 1 and 40.

    Set 40Mhz co-existence on the RBR. 

     

    One User Experience/Configuration:
    https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026

     

    Might give Voxels FW a try and see if this changes anything...

     

     

     

     

     

     

  • sweerik's avatar
    sweerik
    Aspirant
    Oct 22, 2022

    After the last router-down experience and temporarily switching to a Nighthawk router I noticed that the small network lamp on the ISP-hub was dark with Orbi. Since I had a brand new premium Cat6a cable 10m and installation/reset several times worked with the cable it never occurred to me to be of a problerm.

     

    Testing, everything else the same, with an older cable, Orbi returned to a functional mode.

     

    With other words, hopefully, months with Orbi-agony, seems to be related to a cable malfunction :-()

     

    Thx to ekhalil and FURRYe38 for your patience and assistance. Highly appreciated.