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Solved
RBR50 Suddenly Stopped Working
Hello,
On 1/8/2019, I purchased the RBK50 Wifi system from BestBuy in Michigan, USA.
I gave the system to my parents, and they took it back to Taiwan (where they live now) to enhance thei...
- Solution found. No further response needed.
Hi Chenhli
Can you please let us know how this was resolved - as I and many others (it would seem) have a similar issue. Thanks
Hi,
The technical issue of the Orbi system itself was not resolved. We tried all trouble shooting methods we found and none of them worked, and at this point we are guessing that it is a hardware issue. The solution I got from the customer service was getting a replacement through the hardware warrenty.
You can contact them through customer.service@netgear.com (it took them almost a week to reply my first email), or just call 1-888-638-4327 if you live in the US.
Just FYI, 3 replacement options they provided are (for customers living in the US):
1. Standard Swap Option: send the defective product back to Netgear warehouse, they will run some tests to determine the issues. If issues are confirmed, the replacement will be shipped back in 5-7 days. No charge.
2. Advanced Ground Shipping Option: Netgear to send replacement first in 4-5 days with $16.99 charge for shipping, and we send the faulty unit back to Netgear in a couple days.
3. Advanced Next Business Day Shipping Option: same as the advanced option, but it costs $29.99 and ships within 24-48 hours.
I will start the replacement process in about 2 weeks. Let's see how it goes.