NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
TFORREST
May 06, 2020Guide
RBR50
I purchased an ORBI almost 2 years ago and it's working great. I have Router Firmware Version V2.5.1.8 installed. I recently installed the ORBI apps on two of my Android products and noticed that n...
- May 10, 2020
tomschmidt wrote:TFORREST if upgrading to v2.5.1.16 fixed your issue, then please mark this as resolved.
Hi, I downloaded the update, but it didn't install. I tried contacting Netgear tech support, but that was a waste of time.
Actually, I am just happy to learn what the problem was regarding my Connected Devices, so I can wait for the update to be pushed...no big deal. Everything works fine with the Orbi, that is the most important thing.
tomschmidt
May 10, 2020Virtuoso
TFORREST if upgrading to v2.5.1.16 fixed your issue, then please mark this as resolved.
TFORREST
May 10, 2020Guide
tomschmidt wrote:TFORREST if upgrading to v2.5.1.16 fixed your issue, then please mark this as resolved.
Hi, I downloaded the update, but it didn't install. I tried contacting Netgear tech support, but that was a waste of time.
Actually, I am just happy to learn what the problem was regarding my Connected Devices, so I can wait for the update to be pushed...no big deal. Everything works fine with the Orbi, that is the most important thing.
- FURRYe38May 11, 2020Guru - Experienced User
First manually download the RBS and RBR FW files from here.
http://kb.netgear.com/en_US/000061838/
Unpack the FW from the .zip files. Be sure you unpack the .zip files before.
Use a wired PC for this process. Safari(Mac), IE11(Windows), Firefox or Opera browsers are recommended.
Log into the RBSs web page and send the FW file there first.
Then send the RBR FW file lastly.
Factory reset the RBS and RBR and setup from scratch. After makeing sure the system works after setting up, be sure to make a backup configuration to file for safe keeping. This saves time if a reset is needed again.
I recommend keeping this method, as it's a proven method I and others have been using for years to update router FW.
TFORREST wrote:Hi, I downloaded the update, but it didn't install. I tried contacting Netgear tech support, but that was a waste of time.
Actually, I am just happy to learn what the problem was regarding my Connected Devices, so I can wait for the update to be pushed...no big deal. Everything works fine with the Orbi, that is the most important thing.