RBS50 Connectivity problems and Issues

Luminary

Feb 17, 2021

After the last tests requested by NG Support, to who I want thanks them for attending me , but unfortunately nothing has been solved as it was expected (because almost all the tests was previoulsy done according mentioned above in this post) .

Let's see if someone of the Engineer team contact me in the future to give some feedback , but we are done , because case was already closed .

I can't believe there is no technical background on the problem presented consider there are hundreds of user claims (me is not the only one) for the same issues and additionally with different models at this point in time .

As I said before, the Hardware, while it worked, was perfect , in coverage and speed, I have only tried one from another brand, but the price I paid at the time for this Hardware was really worth , but equipment exceeded expectations.

Now with the experience lived and by what has been read in the comments of many users (I believe I am one of the privileged few to have been contacted by NG, where at least they offered an escalation to the engineers, without a solution, but at least there was contact). , I have my doubts of having made the right decision at that time.

Anyway , As I said , I've started the research for a new similar hardware and of course with good and proved global technical support. (WIFI6 is not an essential condition since very new implementation and some problems arise in many firmwares and different hardwares).

New equipment tests will be posted - New Equipment decision also be posted (only way will be the users rating in many sites , I don't have any other tool to perform the evaluation .

Thanks for everybody who collaborates in the testing period .

vajim
Master
Feb 17, 2021
Wow

sorry about all of this

i vote for number 49
AFD
Luminary
Feb 19, 2021
A good, cheap router has been purchased for the moment (waiting for delivery) , to see if it works at least the most necessary devices at home.

In the meantime I am analyzing alternatives and seeing reviews in irder to define the next system .

A couple of tests that I had not done that I mention only as additional information (they are not very professional, please excuse me)

50 - RBK50 router without internet connection (wifi connection drops every 40/50 seconds)
51 - The power adapters from the satellite to the router were exchanged (the Wi-Fi connection drops every 40/50 seconds)
52 - The router was taken to another location and home to test (the wifi connection drops every 40/50 seconds)

To be continue
AFD
Luminary
Feb 22, 2021
New cheap router doesn't arrive yet , so in the meantime more tests were done .
With the help of an incredible and very knowledge person , I've installed Voxel's last firmware available for the RBR50 router(only) in order to verify if it can help to solve the problem , but it remains , seems to be more stable but WiFi drops from time to time .(router only mode , no satellite is turn on)

Seems there are no more chances to recover RBK50 hardware and it is unsable .

No decision taken about the next generation mesh (or solely router) to be installed at home . It will be posted as soon as I have news in order to help others .

Thanks a lot for all contributions FURRYe38 vajim
vajim
Master
Feb 22, 2021
AFD wrote:

Seems there are no more chances to recover RBK50 hardware and it is unsable .

Thanks a lot for all contributions FURRYe38 vajim

you could simply perform a factory reset on ALL
AFD
Luminary
Feb 28, 2021
Updates
Unexpensive Dual Band Router arrives and 75 % percent of the House are up & running . Almost amazing performance for a low price router.Firmware upgrade done in less than a minute and ok .
More than 20 devices connected (including IoT , smart TV's and Mobiles Phones and Tablet)

From the Orbi point of view I Believe I'm fighting with a damage Hardware (Or Software????)
Last Test done , but in the meantime I'm preparing the wishlist candidates for a New Mesh System

Test steps follows (no satellites involved in the test)
I moved the Router to another House

53 - Orbi Router running alone with Voxel Firmware
54 - Turn Off WiFi in the third party house
55 - Connect a wired notebook to the Orbi Router
56- Turn on Orbi router (wait until Magenta ring showed up)
57 - Connect the Internet plug RJ45 to the WAN in the Orbi Router (magenta ring disappears)
58 - Turn on Wifi in two Smartphones and connect to the Orbi Wifi
59 - Internet available in the wired notebook and in the smartphones
After 5 minutes Orbi Wifi connection shutdown the two smartphones (at the same time) lose the connection and the Notebook continue working on internet without any problem
60 - Disconnect everything from the Orbi (notebook , Internet) and turn off the Orbi Router
61 - Power adapter switched to the Satellite ones
62 - Turn on the Orbi Router and wait for 5 minutes until Magenta ring showed up
63 - Perform the connection of the two smartphones to the Orbi Wifi without problem but without Internet connection just to avoid connection to the ISP and isolate the Wifi . Notebook also was connected via Wireless
64 - After 2/3 minutes the WiFi goes down and drops the connection

This is the reason why I said that if I was a Netgear engineer, I would require the equipment to perform some tests and proofs of concept to find out clarify the fault.
For sure it won't happen for many reasons (out of warranty , Location , wish to know the origin of the fault, etc.)

Any other ideas (from your side) are very welcome (also some considerations for the new Mesh System) -
I've found on Internet a lot of cases with Netgear equipment with same symptons to my RBK50 , and the most strange is that other NG models are involved , this is my hope that the problem could be solved via Software and not from the Hardware point of view .
Anyway , I'm out of time and need to fix the issue asap (for the moment the new router is helping a lot but is not enough) .

In case of news I'm going to post .

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RBS50 Connectivity problems and Issues