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Forum Discussion

colehme's avatar
colehme
Aspirant
Jan 19, 2020

Remote management

When I try to enable remote managment I get the message, "this NETGEAR device is already registered with another account." To the best of my knowledge I only have one NETGEAR account.
Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Jan 20, 2020

Hi colehme

 

Please be informed that I removed your post as we do not recommend posting the device serial number on public. 

 

I already take note of the device serial number. I will get back to you the soonest for update or next action. 

 

Regards,
Blanca
Community Team

 

colehme's avatar
colehme
Aspirant
Jan 21, 2020

Thank you very much.

 

I have purchase documents and registration statements that prove I bought and registered the router.

 

I actually provided them to someone named Armin (Case 4220386) but have not heard back.

 

I don't have knowledge of how the system works but wonder if there's a way to reinstall and set up the Orbi App with another e-mail address.