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Router admin screen doesn't show same info as Orbi app
When I log into my Orbi router through a website, it says that there are no satellites connected and only 1 connected device, even though we have approximately 30 devices that are connected to the wi...
It is on the "Top Support Articles" on that page, go to https://kb.netgear.com/000061838/RBR50-RBS50-Firmware-Version-2-5-1-16 to download the zip files. Extract the ZIP files, install the .img file on the satellites first, then on the router.
I don't see that firmware version on this page.
It is on the "Top Support Articles" on that page, go to https://kb.netgear.com/000061838/RBR50-RBS50-Firmware-Version-2-5-1-16 to download the zip files. Extract the ZIP files, install the .img file on the satellites first, then on the router.
Brinch, did v2.5.1.16 fix your device issue? Please let us know. I am also running v2.5.1.16 since March 31 on my RBR50 and two RBS50 satellites (I was sent an early beta release to see if it fixed one of my open tickets for a different issue). For me, I have not seen missing devices with either v2.5.1.8 or v2.5.1.16, so I have not seen any change for my setup between those minor releases. I use the Android app, I don't have any iOS devices to try its app.
I had this issue and the new firmware (2.5.1.16) seems to have fixed it. On the previous firmware, I would see different devices in the app and the web but both were completely wrong, online listed 2-3 devices (I have 30 or so) and never changed after a reboot. Now I seem to be getting refreshed as they change. The icons / reported device aren't correct but I believe the IPs and MAC addresses are.
Yes, updating to the new firmware did fix my issue. I wish I never updated the firmware though in retrospect. I've had random issues with the Orbi since then, and it's causing me a lot of frustration for the amount of money I've invested into it.
Brinch wrote:I wish I never updated the firmware though in retrospect. I've had random issues with the Orbi since then, and it's causing me a lot of frustration for the amount of money I've invested into it.
Nice observation....thanks for sharing!
Be sure to make a backup configuration to file now.
Also if you have problems after FW updates happen or your manually update, be sure to factory reset the system and setup from scratch. This helps clear out any mis-configurations or incompatible configurations with the newer FW version. I prefer using the manual FW update method, make a backup, load FW then factory reset then setup from scratch. I can load the backup configuration from file and the system will works. If I run into problems, then I reset and don't load the back up configuration from file. I found that resets and setup from scratch is the best way to ensure the system is working well. There are other factors as well.
Brinch wrote:Yes, updating to the new firmware did fix my issue. I wish I never updated the firmware though in retrospect. I've had random issues with the Orbi since then, and it's causing me a lot of frustration for the amount of money I've invested into it.
