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Forum Discussion

SamGreen's avatar
SamGreen
Aspirant
Jun 29, 2020

Secure Network

While connected to the Orbi network, every website I try to go to and even on my cell phone, tells me it cannot connect do to the network not being secure. Whenever I disconnect from the Orbi network...
NirmalM's avatar
NirmalM
Aspirant
Aug 13, 2020

Thanks MrBig, 

 

My son has online classes so the first attempt I can make will be Sunday. I saw some solution here which indicates to switch to router mode for the Orbi, which will be my very first try to see if it will work, just as you suggested. 

 

I am still waiting for a response from Netgear support and if something comes in the meanwhile will post it here. 

 

Will update the situation by Sunday evening or Monday, hopefully using a combination of various tricks I will be able to solve this issue. IF you don't mind, could you advise whether a factory reset is in order?

 

Also, do you recommend to change the default SSID / password combination to what I had for my previous Nighthawk Router, or is it easier to start a new SSID and reconfigure all my devices....

 

Once again, thanks for your support. 

 

Regards, 

Milind

NirmalM's avatar
NirmalM
Aspirant
Aug 17, 2020

Hi folks, 

Thanks for all the support so far. 

On Saturday I decided to take the challenge to start from scratch all over again and see what I could do in terms of following all the advice and tips given so far. 

I disconnected the Nighthawk Router I had temporarily replaced. 

I connected Orbi.

I logged in to the Orbi (routerlogin.net)

The Orbi asked me for my username, password (correctly inserted) and the personal questions for password retrieval. It asked me thrice, I repeated this process thrice. 

Then I had to change the option to "ISP requires a login" and enter my ISP given username and password. (I ad done this also on my previous attempt)

I did that.

after that I had a red triangle (security error) in my chrome browser. I right clicked on this, checked my security settings in chrome, but there was nothing to change, so I went back to the router window. 

After that, everything worked perfectly. all my devices, computers, browsers on every computer worked just fine without forgetting the network or changing SSID etc.

Still don't know how or why. 

Thanks to all those who helped. 

Regards, 

Milind

 

P.S. I had also contacted Netgear support, they asked me to update the firmware, which I have not done as yet.