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Forum Discussion

tonylo_hk's avatar
tonylo_hk
Follower
Sep 20, 2020

re-set up Orbi RBK40 at different location

Hi,   I decided to upgrade my orbi sytsem (current model RBK40) and ley my friend use my old orbi. He cannot set up the system using orbi mobile app. Is there quick way to resolve this? I am overse...
Mstrbig's avatar
Mstrbig
Master
Sep 20, 2020
tonylo_hk wrote:

Hi,

 

I decided to upgrade my orbi sytsem (current model RBK40) and ley my friend use my old orbi. He cannot set up the system using orbi mobile app. Is there quick way to resolve this? I am overseas (Hong Kong)

 

Regards,

Tony

Did you reset the Orbi before giving it to him? Is it still on your account?

Ask your friend:

Who is your ISP and what equipment did they provide?
What is the current firmware on your Orbi device?
What device is your Orbi router connected to?
Did you reboot your ISP modem/router, before starting the Orbi router install?