Still experiencing major disconnects

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turnerm05 wrote:

I know there are lots of different threads with people having disconnect issues.  I never understood them... until it happened to me.  Suddenly, out of the blue my wife started complaining that wifi kept dropping for her.  Then I started noticing it and what was happening is that the wifi would reboot and often the entire router would reboot.  It was reaking havoc on the house and seemed to be increasing in frequently pretty dramatically.

 

I also noticed that my Sonos system (9 zones) was giving us fits as well.  

 

I had the week of Thanksgiving off from work so I figured I'd hunker down and solve both issues (Sonos and Orbi).  I had my Sonos running on my wifi network instead of using Sonosnet.  So I switched that and my Sonos problems were solved.  Not sure why the Orbi couldn't handle it but it couldn't.  

 

But after that I was still seeing a very odd issue.  Whenever I tried to control my Sonos using my Google Pixel phone the router would immediately crash.  Not EVERY time but I'd say about 50% of time.  I would reboot my phone and things would work for a bit, and sometimes for 24 hours or more and I'd think it was resolved.  Meanwhile the router reboots persisted.  At this point I knew there was some sort of conflict between my phone and the router.

 

I tried about a billion things (many after reading suggestions here) and nothing worked.  The router was still rebooting multiple times per day regardless of what I was doing with my phone and Sonos (although that was an almost sure-fire way to cause a problem).

 

Finally - I went into my phone and cleared the network settings for my Orbi network (long press on the Wifi signal, and then select forget network).  Rebooted my phone.

 

Issue solved.  For at least a week now.  Sonos is rock solid.  Router is rock solid.  No reboots, no hiccups.  Solid as it ever was from day one.

 

I'm wondering if there is some sort of issue where Orbi is causing IP conflicts even though it's not showing duplicate IPs in the connected devices page?  The behavior I was getting was very similar to what you might expect to see if there was an IP address conflict on a network.

 

Just food for thought and one more suggestion for folks to try.  See if you notice one or more devices causing issues.  Or just start clearing the network credentials from all your wifi devices and then setting them up fresh again.  It's a pain if you have lots of devices but... worth a shot when the frustration level is this high.

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That's good troubleshooting and a result.  Sadly, I have over 90 devices, although I have cleared the settings on all of the android phones and tablets.  

In my observations, since 1.10.x the system seems to have "good boots" and "bad boots".  Sometimes, it will go literally days with no issues, and then degrade into a mess of sats connecting and reconnecting.  Eventually, it'll become stable again, for a while.

I am certain the system, nor my environment has changed much since I purchased it in March through the instability that started with 1.10.x.  I have sympathy for Netgear, as it's obviously a difficult problem to solve.  Sadly, I wish they would communicate what was going on, rather than hardly even acknowledge the issue.

When it has a "good boot" it works great, but when it has a "bad boot" it is terrible.