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Forum Discussion

subarctic's avatar
subarctic
Guide
Jan 04, 2020
Solved

The Curse of the Changing Names

I've recently been re=victimized by the dreaded "Curse of the Changing Names"--i.e., when I go through the effort to change the name of a device connected to the Orbi network, it typically rapidly cha...
  • SW_'s avatar
    SW_
    Jan 04, 2020
    subarctic wrote:

    I'm on 2.5.0.38.

    Device rename was broken on v2.5.0.38, which was pulled from NG support website.  Manually upgrade Orbi/Satellite to the latest firmware version 2.5.1.8, which contains the fixes for device rename issue.

subarctic's avatar
subarctic
Guide
Jan 04, 2020

I'm on 2.5.0.38.

 

I don't know if I tried renaming devices when I was on 2.3.5.30. But I have tried it several times in the past, on a few different firmware varriants, and the results were similar--sometimes my names "stuck" but most of the time they did not.  This is the first time, however, that the Orbi has assigned my devices inaccurate names.

SW_'s avatar
SW_
Prodigy
Jan 04, 2020
subarctic wrote:

I'm on 2.5.0.38.

Device rename was broken on v2.5.0.38, which was pulled from NG support website.  Manually upgrade Orbi/Satellite to the latest firmware version 2.5.1.8, which contains the fixes for device rename issue.

  • subarctic's avatar
    subarctic
    Guide
    Jan 04, 2020

    Thanks for the advice to manually update the firmware!  In the past, I've only updated via checking for updates in either the app or the web interface.

     

    I've downloaded the firmware updates for both the satellite and the router.  As stated in the manual, I'm trying to update the satellite first--but I'm having no luck.  I've downloaded it, copied the .zip to my desktop, and un-zipped the file.  I've gone into the web interface into the manual update.  I've selected my satellite, clicked "upload" and then "opened" the firmware on my desktop in the mini-browswer window that opens.  But nothing happens.  Am I missing something? 


    Thanks for your help and patience.  I'm looking foward to solving this.

    • CrimpOn's avatar
      CrimpOn
      Guru - Experienced User
      Jan 04, 2020
      To manually update the satellite, you need to log onto the satellite web page, not the router.
    • SW_'s avatar
      SW_
      Prodigy
      Jan 04, 2020

      Assuming you've downloaded the correct FW zip file (RBS50-V2.5.1.8.zip) for Satellite, login to Satellite via its IP address, and upload/update its FW image, RBS50-V2.5.1.8.img, directly.  You can find Satellite's IP via Orbi's Attached Devices page.  While the Satellite is rebooting, you can start uploading/upgrading Orbi FW, RBR50-V2.5.1.8.img. 

    • subarctic's avatar
      subarctic
      Guide
      Jan 04, 2020

      Interesting...loosing patience, I moved on to updating the router itself.  That worked.  But I still can't update the satellite--it's still on 2.5.0.38 while the router is now on 2.5.18.  Same problem.  File is on my desktop, but nothing happens when I go into the manual update window and browse to and attempt to open the file--the same process that worked to update the router.

       

      Any ideas?  Is this going to be a problelm for me if I can't update the satellite? And, whether or not I update the satellite, will I ever be able to update again through the app or web interface by checking for updates?

       

      For now, everything seems to be working, though.  And, crucially, the device names seem correct!  Although I am going to double check them with the MAC addresses when I have the chance.