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Forum Discussion
Your experience with Firmware 2.2.1.210 released as of 10/3/18
The other long thread on the new firmware is useless and has become a tech support thread. Please only post your experience after upgrading to the new firmware, good or bad. I'd like to see everyone'...
ratb3rt wrote:
Just want to update my post from 10/6. I had rolled back the firmware so my two Carrier Infinty Touch thermostats would connect since they would not with the new firmware. Well on 10/14 I got an email from the Carrier Server that my thermostats had not reported in for a while. I checked the router and found it had autoupdated to the new firmware. I disconncected the cable modem and tried to roll back the firmware again, but as soon as I connected the modem the router autoupdated the firmware again. TELL IT TO STOP AUTO UPDATING! I would but there is no way to turn it off. Horrible way to configure it. You HAVE to be able to roll back firmware when it breaks your network! I tried a factory reset but that did not help. I tried changing channels on the 2.4G network. I tried changing CTS/RTS threshold, changing MTU size, turning off 20/40 MHz coexistence. I tried turning off Daisy Chaining. All that did was give me a poor connection on the satellite furthest away. I do not have beam forming, MU-MIMO, or fast roaming enabled. I can get the thermostats to connect to the wifi by using the guest with no security, but they cannot connect to the Carrier server because it is not a secure connection. I need them to connect to the server for remote access and weather information, etc. I have never had anything like this happen in all the years I have had wireless. I have a $300 network router and I will have to add an access point to get my two thermostats back. All because I cannot roll back the firmware. What a joke.
ratb3rt Carrier Infinity Touch Thermostats seem to only support 802.11b and only WPA2 security. Please make sure that you have 20/40 MHz coexistence turned ON and that you have security option WPA2-PSK (not WPA-PSK [TKIP] + WPA2-PSK [AES]).
I have the correct wireless security option and 20/40 coexistence is on. Every version of firmware since 11/17 has worked fine, until now.
ratb3rt wrote:
I have the correct wireless security option and 20/40 coexistence is on. Every version of firmware since 11/17 has worked fine, until now.
ratb3rt Can you please -just for testing purposes- test to change your wifi password to a simpler one and test if there will be any change, and then set your original password back. NG might have changed something in security handling in the latest patch?
I see that Carrier Infinity Touch thermostat has similar issues with many other products like Eero, Lynksys, D-link, so it's not only Orbi :)
I don't know if that suggestion was genuine or a red herring. The password has to have 8 characters regardless. So mine was pretty simple but I reduced it to 8 characters. No change. Please don't bring up that the thermostat is having issues with other routers without details. It's just hearsay if you don't. I added my Asus RT-AC66 to my network as an AP, updated to the latest firmware and no issues connecting my Carrier Infinity Touch thermostats. And if there was an issue, I could roll back the firmware on the Asus router!