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Forum Discussion
Your experience with Firmware 2.2.1.210 released as of 10/3/18
The other long thread on the new firmware is useless and has become a tech support thread. Please only post your experience after upgrading to the new firmware, good or bad. I'd like to see everyone'...
Yep, super annoying that they just decided on their own to upgrade our firmware without our knowledge. It's screwed my devices up...and you can't even contact them thru their site without paying for support..der. All you can do is leave them a tweet but of course they wont reply to that either since it would be a free reply.
The only way to get help after 90 days is to submit a ticket for an RMA if you are within the 1 year warranty period. Then they will try and help you over the phone. I had someone who had me change some settings, none of which worked of course. After that she was done with me.
Bottom line, there were three things that she cared about.
1.Could I connect to the router through a browser.
2. Was there internet access.
3. Were the satellites on line.
After that you are on your own. If nothing connects to the router, too bad.
About autoupdating the firmware, her line was "you have to auto update to get the best speed. If you roll back it won't be as fast", or something like that. I never had a speed issue, so don't know if that was a company line or her own made up BS.