NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Reaching Tech Support
How does a customer reach Orbi tech support? I called today and after a one hour hold, the call was answered by a rep who told me she would transfer me to the Orbi department. I was then put on hol...
Sonos worked perfectly with Orbi...until it didn't. I think the problem is with the fact that Orbi started dropping its wifi signal sporadically about 3 weeks ago. That totally coincides with when Sonos went from working perfectly to when it started working poorly. As part of the troubleshooting, I disconnected the Sonos Boost (the only Sonos device I have wired to my network) for a few days. The Orbi system continued to have problems keeping wifi going. I did not try using Sonos during that period, as I figured it was not connected at all and would not work at all.
I read many web postings about Orbi dropping wifi and there being no fix for that. But I have a hard time believing that is the case. That is why I reached out to Orbi tech support and was even willing to pay for support. But I had to give up after waiting on hold for 5 hours and that is my beef. I am going to try again when I get home in a little while and see if I can reach Orbi tech support.
If you had a Sonos Boost plugged into your LAN, then Sonos was not using your WiFi at all--Sonos was using Sonosnet. Orbi's WiFi could fail completely and it would have had zero effect on Sonos. (The only exception would be if the Boost was wired to a satellite, and then Sonos would be using the Orbi backhaul, indirectly.)
Unless you already took the steps I described and manually set non-overlapping channels on both Orbi and Sonos, then Orbi and Sonos could conflict with each other at any time, if either one automatically changed channels to overlap with the other.
I don't know whether this was the cause of your issue, but it is a configuration step that is necessary to avoid problems.
Good luck.
Thank you for your help with the Sonos issue. That is actually not the problem that I am trying to solve. There are two problems that are bigger than the Sonos problem. One is reaching tech support for Orbi. I described my problem earlier today with waiting on hold for 1 hour only to be told I had to be transferred and then waiting another4 hours and no one ever coming on the phone to help me. I am on the phone again with them right now and the person I am talking through is putting me through what is now a 20 minute interrogation about my email address, case number and the fact I have to be transferred . I am able to wait for up to another 4 hours as I am home for the night. But why does it take 4 hours to talk to someone at Netgear?
Problem two is that the wifi goes out randomly for no known reason. It is out as I type this. No connection from my phone, wife's phone, Ipad, Amazon Echos, Ring Doorbells, Nest Cams. No wifi signal. I mentioned Sonos earlier as a casulty of this, but that was not the main problem.
Has anyone had good tech support from Netgear? I am going to have to get this solved or sell this poor equipment and go back to using an Eero, which I will have to buy all over again.
Hello Rick
If you are still having issues reaching support please PM me I will be able to help.
DarrenM
