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JLive's avatar
JLive
Follower
Aug 21, 2020

Registering issue with refurbished routers from Amazon

I've tried to register a refurbished Orbi RBR20 bought at Amazon, but a message tells me it's already registered to somone else. Amazon said it was reset to original manufaturer specs but failed to mention it was registered to a previous owners. These situation keeps one from using all of its features. Is there a possible fis to this? Otherwise, it's going back to Amazon.

 

JLive  

1 Reply

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Aug 21, 2020

    Something to contact NG support directly about and see if they can resolve, if not, send back to Amazon.