NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Registering used Orbi RBR20
I bought a used Orbi RBR20 from Amaazon Warehouse Deals. I have not been able to complete instalation because I can't register it. I get an error saying it is already registered. I emailed Netgear...
Support finally contacted me on Friday to let me know that it is now registered. Thank you CrimpOn and Blanca for your help.
Alan
Honestly, I would return it to Amazon. Amazon has created an enormous mess by letting people return networking equipment and then reselling it and making no attempt to "clear" the previous purchase with Netgear. (Actually, that may be nearly imposslble.)
There are forum moderators who can sometimes intercede with Netgear to resolve problems like this. You could send a private message to one of them, such as Blanca_O (click on this link, which will bring up a way to send a private message.) The specific Orbi serial number is key to resolving the problem.
Thank you Blanca. I sent an email to support early this afternoon with the info you recommended. I am still waiting for a response.
It's been a few days and I still have not received any response from support to either of my emails. I guess I will return it.
I found a phone number for Netgear support on the Amazon listing. I called and was able to speak with someone who gave me a case number. I emailed my receipt and SN again with the case number. Hoping for a response.
