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Forum Discussion

Hausgaard's avatar
Hausgaard
Guide
Apr 02, 2020
Solved

reimbursement agreed, but now radio silence after six months of support

Hi Netgear. We have agreed to refund the amount from the Netgear Orbi system. Following the agreement, there has been radio silence. - What should I do to make the refund take place? I've been very ...
  • Blanca_O's avatar
    Blanca_O
    Apr 06, 2020

    Hi Hausgaard

     

    Welcome to NETGEAR Community!

     

    We have notified the concerned team to follow up on your case and they should be contacting you as soon as possible.

     

    Regards,
    Blanca
    Community Team

Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Apr 06, 2020

Hi Hausgaard

 

Welcome to NETGEAR Community!

 

We have notified the concerned team to follow up on your case and they should be contacting you as soon as possible.

 

Regards,
Blanca
Community Team

Hausgaard's avatar
Hausgaard
Guide
Apr 06, 2020

Hi Netgear

 

Thank you - I am looking forward to hear from you again.

 

Kind regards

 

Søren

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Apr 07, 2020

    Be sure to keep in contact with NG support until the issue is complete. 

    Hausgaard wrote:

    Hi Netgear

     

    Thank you - I am looking forward to hear from you again.

     

    Kind regards

     

    Søren