Remote Access, Orbi RBK50

Using the Netgear Genie, I attempted to set up Remote Access for the first time on my Orbi RBK50 devices.  I entered Netgear login, following which I was asked to verify my Email address.  I'm still waiting for the email, and I have clicked the wide "Resend Email Confirmation" button, and still nothing.  I supplied the same email address as I use everywhere else, including logging into Netgear, but all I see is a spinning object along side a message stating "Waiting for confirmation".  I have also checked spam folders but to no avail.  Am I the only one with access to Remote Access denied, or is it widespread?