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Forum Discussion
Remote Management “Switching Products”
When using remote management in the orbi app, when I select my router I get a spinning circle with the text “switching products” and it doesn’t advance from there. I have tried uninstalling and reinst...
Do you also have Remote Management enabled in the web GUI? Please see below:
- It wasn’t switched on there no, but I have now switched it on and I get the same result. I have uninstalled and reinstalled the app but get the same result. I can access the web ui interface remotely by using the IP address and port, but not in the app :(
stuartjsmith wrote:
It wasn’t switched on there no, but I have now switched it on and I get the same result. I have uninstalled and reinstalled the app but get the same result. I can access the web ui interface remotely by using the IP address and port, but not in the app :(Can you please check if you see any of the following events in your logs:
[admin login] from source ......
[admin login failure] .......The Logs you can see them under >> ADVANCED >> Administration >> Logs
- No, there doesn’t appear to be a log message of this type when I try to login from the app. I did see one in there but the timing of it did not coincide with trying to use the app