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Forum Discussion
Remote Management “Switching Products”
When using remote management in the orbi app, when I select my router I get a spinning circle with the text “switching products” and it doesn’t advance from there. I have tried uninstalling and reinst...
It wasn’t switched on there no, but I have now switched it on and I get the same result. I have uninstalled and reinstalled the app but get the same result. I can access the web ui interface remotely by using the IP address and port, but not in the app :(
stuartjsmith wrote:
It wasn’t switched on there no, but I have now switched it on and I get the same result. I have uninstalled and reinstalled the app but get the same result. I can access the web ui interface remotely by using the IP address and port, but not in the app :(
Can you please check if you see any of the following events in your logs:
[admin login] from source ......
[admin login failure] .......
The Logs you can see them under >> ADVANCED >> Administration >> Logs
- No, there doesn’t appear to be a log message of this type when I try to login from the app. I did see one in there but the timing of it did not coincide with trying to use the app
stuartjsmith wrote:
No, there doesn’t appear to be a log message of this type when I try to login from the app. I did see one in there but the timing of it did not coincide with trying to use the appOk, it seems that your account in the Netgear cloud is not being updated -for some reason- by Orbi of your IP address.
I'd try simply restarting Orbi and see if this will make it update it's address.
If that does not help then please try the following:
- Disable wifi in your phone
- Start the Orbi app
- Select Connect Remotely when you get the foolowing screen:
- You will see the following screen:
- Click on the 3 dots beside your Orbi and then select Remove. Please note if you will see the green dot?
- Activate Wifi again in your phone and start Orbi app
- Select Home >> Settings >> Remote Management
- You will see that Remote Management is now deactivated. Please activate it again and see if this will help.
- Hi no it still does not work. The dot is green.