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Forum Discussion
Solved
Remote Management via Orbi App
I noticed in the Orbi App, my two RBS50 satellites were not shown as connected. I tried a few things and looked at my Orbi with the Genie App. I noticed it had a "Reboot Router" option and tried it....
FURRYe38 wrote:
Is your mouse wireless or USB?
Windows PC with certain web sites or all sites?
No issues to report - printer was connected using the sync button on the RBR50.
For some reason I kept getting a response to enter the RBR50 default password even though I thought I had cchanged to password.
Once I entered the default I was able to permanently change it to password.
I think I only have the renaming of the connected devices.
I can close this issue now that I can log into the Orbi app and Remote Management is NOT greyed out.
What happens if you disable Remote Managment thru the web browser connected to the Orbi router and try to connect locally?
What mobile device and OS are you using with the Orbi app?
FURRYe38 wrote:
What happens if you disable Remote Managment thru the web browser connected to the Orbi router and try to connect locally?
What mobile device and OS are you using with the Orbi app?
iPhone7 Version 12.1.2
I can't disable Remote Management in the 10.0.0.48 web browser interface; it's grey'ed out.
10.0.0.48 where is this number coming from? Is this the IP address of the Orbi?
What browser are you using?
FURRYe38 wrote:
10.0.0.48 where is this number coming from? Is this the IP address of the Orbi?
What browser are you using?
I am using Chrome.
I was informed about that IP address when I first installed the Orbi and needed to access the user interface, just like I use 10.0.0.1 for my XB6 gateway.
Try IE11, FF or Opera to see if these will disable RM in the web page of the routers UI.
You might change the admin log in PW to something else to see if the app will pick up the change and allow you to enter in new PW value...
- It looks like you have the wrong (or no) username and password stored for the local access while you have these correct for remote access.
Please try to uninstall the app and install it again, hopefully it will ask you about this information when you reinstall the app.
ekhalil wrote:
It looks like you have the wrong (or no) username and password stored for the local access while you have these correct for remote access.
Please try to uninstall the app and install it again, hopefully it will ask you about this information when you reinstall the app.I unistalled/reinstalled the app yesterday and it made no difference.
- You probably need to remove all stored data forr the Orbi app after uninstalling it.
To completely remove an app and all of its data, delete the app on your phone, then in iTunes, under Library, click on Apps, right-click the app you want to delete & select delete, when prompted, move all files to trash, empty your trash. Connect your phone and sync.
