Forum Discussion

Aspirant

Jul 12, 2018

Remote Management

I am having issues with my remote management from my smartphone. I am getting a message saying that This NetGear device is already registered with another account. Any ideas on how ot figure out what...

Troubleshooting

FURRYe38

Guru - Experienced User

Jul 12, 2018

Did you get you Orbi system new or used? If used, possible that prior owner already registered it. At any rate, you'll need to contact NG support:

https://www.netgear.com/support/contact.aspx

Steve803

Aspirant

Jul 12, 2018

I got it new. I think I may have caused the issue! Thanks for the info, Inwas on the phone for 45 minutes today trying to talk to someone from NETGEAR and kept getting transferred and put on hold. Maybe I will get through another day.
Thanks

FURRYe38
Guru - Experienced User
Jul 13, 2018
DarrenM

Contact the moderator on here and see if he can help you...