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Forum Discussion

Fred_m's avatar
Fred_m
Tutor
Oct 28, 2018
Solved

Remote Management

Hello When I try to activate remote management I get message that this device is registered to another account. This device is the correct device in my account and I bought this new. Recieved an emai...
Features
Troubleshooting
  • Blanca_O's avatar
    Blanca_O
    Oct 28, 2018

    Hi Fred_m

     

    Thank you for responding. System shows that the device is indeed registered to your profile. Please try to uninstall and re-install the app. If still not working, kindly factory reset the unit and try again. 

     

    Regards, 
    Blanca 
    Community Team

Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Oct 28, 2018

Hi Fred_m

 

Thank you for responding. System shows that the device is indeed registered to your profile. Please try to uninstall and re-install the app. If still not working, kindly factory reset the unit and try again. 

 

Regards, 
Blanca 
Community Team

Fred_m's avatar
Fred_m
Tutor
Oct 28, 2018
I have already done removed and reinstalled the app
Have not done a reset. Will do so and see
So I reset the router only or the satellite too