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Forum Discussion

Aspirant

Jan 19, 2020

Remote management

When I try to enable remote managment I get the message, "this NETGEAR device is already registered with another account." To the best of my knowledge I only have one NETGEAR account.

Aspirant

Jan 19, 2020

I did register my router.

I tried all my e-mail addresses; I don't remember which I used. None show the RBK 44.

They show the extra satilite I added.

Not sure of the next step.

Guru - Experienced User

Jan 19, 2020

'd contact NG support for help with any registration problems.

Blanca_O
NETGEAR Employee Retired
Jan 20, 2020
Hi colehme

Please DM me your email address and device serial number.

Regards,
Blanca
Community Team
- FURRYe38
  Guru - Experienced User
  Jan 20, 2020
  Please do not post serial numbers of your Orbi system.
  - colehme
    Aspirant
    Jan 20, 2020
    I am not getting any help or follow up from netgear support!!
- Blanca_O
  NETGEAR Employee Retired
  Jan 20, 2020
  Hi colehme
  
  Please be informed that I removed your post as we do not recommend posting the device serial number on public.
  
  I already take note of the device serial number. I will get back to you the soonest for update or next action.
  
  Regards,
  Blanca
  Community Team
  - colehme
    Aspirant
    Jan 21, 2020
    Thank you very much.
    
    I have purchase documents and registration statements that prove I bought and registered the router.
    
    I actually provided them to someone named Armin (Case 4220386) but have not heard back.
    
    I don't have knowledge of how the system works but wonder if there's a way to reinstall and set up the Orbi App with another e-mail address.