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Forum Discussion
Remote management
When I try to enable remote managment I get the message, "this NETGEAR device is already registered with another account." To the best of my knowledge I only have one NETGEAR account.
THANKS FOR YOUR REPSONSE. IT WAS HELPFUL. THE FOLKS AT NETGEAR SUCCESSFULLY PUT ALL OF MY PRODUCTS UNDER ONE E-MAIL ADDRESS. I AM STILL UNABLE TO ENABLE REMOTE MANAGMENT. I THINK IT'S STILL THE SAME PROBLEM, MY ORBI APP WAS SET UP UNDER A DIFFERENT E-MAIL THAN WHERE MY EQUIPMENT IS REGISTERED. HOW CAN I SET UP THE ORBI APP WITH THE CORRECT E-MAIL ADDRESS? I CAN LOG OUT BUT I CAN'T RESET. DO I START ALL OVER AS IF I'M SETTING UP A NEW ACCOUNT? IS THERE ANOTHER WAY TO CONNECT THE APP TO THE RIGHT EQUIPMENT?
Please use the caps lock and ensure it's not enabled.
Thank you.
Please post about this in the Orbi app forum:
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app
Good Luck.
colehme wrote:THANKS FOR YOUR REPSONSE. IT WAS HELPFUL. THE FOLKS AT NETGEAR SUCCESSFULLY PUT ALL OF MY PRODUCTS UNDER ONE E-MAIL ADDRESS. I AM STILL UNABLE TO ENABLE REMOTE MANAGMENT. I THINK IT'S STILL THE SAME PROBLEM, MY ORBI APP WAS SET UP UNDER A DIFFERENT E-MAIL THAN WHERE MY EQUIPMENT IS REGISTERED. HOW CAN I SET UP THE ORBI APP WITH THE CORRECT E-MAIL ADDRESS? I CAN LOG OUT BUT I CAN'T RESET. DO I START ALL OVER AS IF I'M SETTING UP A NEW ACCOUNT? IS THERE ANOTHER WAY TO CONNECT THE APP TO THE RIGHT EQUIPMENT?