NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Renaming RBS20 satellite
I have a set up with CBR40 (Router with built-in cable modem) and two RBS20 satellites. I named the satellites during the initial setup. Upon accessing the setup through the Orbi App, it recommended ...
Will give factory reset a try
Same behavior after factory reset and goiing theough the setup process again
I would file a support ticket here:
https://www.netgear.com/mynetgear/registration/login.aspx
sandkumar wrote:
Same behavior after factory reset and goiing theough the setup process again
We will look into it.
I'm having the same issue. I have tried everything. The Orbi system is a piece of crap and the support from Netgear is appalling. I have never had so many issues with networking gear.
Other than renaming the RBS, the CBK has worked well for me. ZERO issues.
Is the CBK40 working for you other than re-naming the satellite? Is it that important?
unreliableOrbi wrote:
I'm having the same issue. I have tried everything. The Orbi system is a piece of crap and the support from Netgear is appalling. I have never had so many issues with networking gear.
I agree, it's not important. This is incredibly low on the priority list of the multiple issues I'm experiencing with my router and satellites, but this also illustrates how buggy the HW and SW are on the Orbi system.
I spent 2 hours on the phone with technical support yesterday and have not made any progress. It's been a very tiring trial and error process where one customer service rep does not pass the information to the next. I'm constantly having to start everything all over again. Yesterday they told me they are going to send me a new router, today is not a new router, it's a new satellite. Tech support has no clue what they are doing. Netgear should be paying customers for their time testing this, not the way around!!!
FURRYe38 wrote:
Other than renaming the RBS, the CBK has worked well for me. ZERO issues.
Is the CBK40 working for you other than re-naming the satellite? Is it that important?
unreliableOrbi wrote:
I'm having the same issue. I have tried everything. The Orbi system is a piece of crap and the support from Netgear is appalling. I have never had so many issues with networking gear.
