NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Replacement cable modem, Motorola DOCSIS3.1, not connecting with Orbi97 RBR50
While troubleshooting dead modem, I reset my networks and my orbi97 network disappeared. Replaced old Netgear cable modem with Motorola DOCSIS 3.1. Modem is connected and working fine. Tried to conne...
What Firmware version is currently loaded on the Orbi system?
What is the model# of the Internet Service Providers modem/ONT the NG router is connected too?
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.