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w2usf's avatar
w2usf
Tutor
Apr 02, 2019

Reset admin password in the SET PASSWORD screen in ADMINISTRATION not working

I know my password and can sucessfully login. However the SET PASSWORD screen does not permit the change When I clink on APPLY nothing happens - no errors messages displayed and must click on cancel ...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 02, 2019

What Firmware is currently loaded?

What browser are you using? Try IE11, FF or Opera? 

w2usf's avatar
w2usf
Tutor
Apr 02, 2019

Firmware V2 31.44 just downloaded earlier in the day. Brower is  Chrome

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Apr 02, 2019

    Try IE11, FF or Opera? 

    • w2usf's avatar
      w2usf
      Tutor
      Apr 02, 2019

       

      Thanks for the tip.  I have several other browers installed.  They are not curative.

      It seems unlikly it is a browser problem or that a simple password reset is browser dependant. In any case I see no advisories concerning incompatibility by NetGear.

      It seems to be a software flaw ny NetGear is ignoring.

      Liklly the cure is a hard rest. 

       

      • randomousity's avatar
        randomousity
        Luminary
        Apr 02, 2019

        Just to check, you don't have your browsers or a password manager auto-filling the password for you, do you? Like, you think you changed the password, but it was actually overwritten by a saved password, so the password you submitted was really just your current password?

         

        Also, you could try using the Orbi app to change the password if the web form isn't working for you. And, as another thought, some browser settings/add-ons can interfere with things. Privacy settings, cookies, ad blockers, tracking blockers, etc., have all caused issues with submitting forms (generally, not specifically with router configs) for me in the past.